Tallahassee, Florida
Not resolved
Customer service
Value for money

Bought a set of LT tired for my truck. Found out a couple years later that the wrong tired were installed.

Went to store to have the problem corrected and was told that I would have to pay for the usage of the wrong tires. I called corporate to get the problem resolve today. Was told about taking up to 48 hours for someone to call. At first I wanted the correct tired but now want my money back and severe the relationship with Pep Boys.

What I heard in the past is true.

All I feel is I have been jerked around. There may be good stores but not here.

Reason of review: Incorrect tires installed.

Monetary Loss: $750.

Preferred solution: Full refund.

Pep Boys Cons: Store staff.

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Full refund given on tires.

Brooklyn, Iowa, United States #917840

So you drove on them for 2 years and now want a full refund? Dream on!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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