Bought a set of LT tired for my truck. Found out a couple years later that the wrong tired were installed.
Went to store to have the problem corrected and was told that I would have to pay for the usage of the wrong tires. I called corporate to get the problem resolve today. Was told about taking up to 48 hours for someone to call. At first I wanted the correct tired but now want my money back and severe the relationship with Pep Boys.
What I heard in the past is true.
All I feel is I have been jerked around. There may be good stores but not here.
Reason of review: Incorrect tires installed.
Monetary Loss: $750.
Preferred solution: Full refund.
Pep Boys Cons: Store staff.