Update by user Mar 05, 2016
The repair shop that repaired my vehicle said wheel lug nuts were not torqued right, causing it to fall off. Damages were broken lower ball joint, rotor, all 6 studs broken off, arm bent. They said it takes time for wheel to loosen, maybe up to several months in some cases.
Pep Boys said they were not at fault because it would have fell off before I got out of parking lot if it was not torqued right.
A few days later I took my vehicle to Goodyear to have checked out because tires were getting worn on outside tread. They said that it was so far out of alignment that it would not register on their computer. I told them I had it aligned when I had tires installed at Pep Boys, they said there was no way it had not been aligned in a long time. They said shims were dirty and hadn't been moved, and they could tell it hadn't been done.
I had them check the other wheels because I wanted it safe. Pep boys had also replaced 2 lug studs when they had put tires on. Goodyear found that the hub was not put back together right, studs were not put in flush and therefore were not torqued right. They said eventually that wheel would have worked its way back off and fell off also just like the other had.
Pep Boys had also replaced studs on the previous side that the wheel had already fallen off, if they didn't put the other studs in right stands to reason those were put in the same. Goodyear fixed Pep Boys mess and aligned my vehicle and guess what no more vibration. Goodyear has put their findings in writing so my next step is an attorney.
Pep Boys has shown negligence and therefore putting my family's safety in jeopardy.
Original review posted by user Feb 23, 2016
My 17 year old was driving his Isuzu Trooper after we had set of 4 tires installed and the right front wheel came completely off. Good thing he was only going 40 mph and managed to get car pulled over out of traffic.
Pep boys claims no responsibility and will not pay for damage to vehicle of 589.00. WILL NEVER RETURN TO PEP BOYS! I have contacted customer service and put in complaint. I received a call from a regional manager named Ken bates who was a *** and never returned calls.
I called claims dept.
several times no return call. Pep Boys gives you a DEAD END no response service.
Product or Service Mentioned: Pep Boys Installation.
Reason of review: Poor customer service.
Monetary Loss: $584.
Preferred solution: Full refund.
I didn't like: Being treated with disrespect.