Not resolved

They should never charge someone if they can't fix the problem.I understand that they look at the vehicle and diagnosed the issue.

However I should have just been told that the car needed more work done so they won't do any work on it .

my vehicle still shakes when I drive it then I was told it was fine that's a lie and I paid to have my mirror put on they just glued the piece to the mirror on there which fell off I had to pay someone else to fix itwill not use there services EVER AGAIN!!

Monetary Loss: $98.

Had an Experience with Pep Boys?

Write a review


Terms of Service
Post Comment

This post isn't very clear at all on what the issue is here, but as XJ stated, a vibration or pulsation has nothing whatsoever to do with a wheel alignment. If the vehicle was shaking AND had a pull, it is most likely a separated tire (aka the belt shift Ace mentioned).

It is possible for a tire to cause a pull but not be physically damaged or defective. This condition is called a radial pull and is not all that uncommon. If the tires are inspected and found to be in safe and good condition and air pressure is equal, rotating JUST the two front tires side to side will often eliminate the pull all-together, but occasionally it will reverse direction in which case the affected tires should be rotated to the rear of the vehicle.

It is also worth noting that *most* cars on the road, as well as *only some* trucks, will have factory provisions only for adjusting toe angle and contrary to what many inexperienced techs believe, toe angle WILL NOT correct a PULL. It WILL correct a crooked steering wheel since it is a self-equalizing angle. Meaning that if only one side of the vehicle is out of alignment while the steering wheel is straight, once you begin to drive, the front-end will steer itself until both sides of the vehicle are out of alignment equal amounts.

The angles that can cause a pull are Caster (a pull angle but not a tire wear angle) and Camber (a pull angle and a wear angle).


I worked for them about a year ago, when the wheel shakes or the car pulls it's either a belt shift in a tire or you only need a 4 wheel balance. Try that and see if it works, good luck because I know they suck.


WHeel alignments don't fix vibrations or shaking. I see so many morons trying to use a wheel alignment to fix a vibration. That's like using an antacid for a broken arm.

You May Also Like

Pep Boys - Oil Change Review from Boca Raton, Florida Pep Boys "Got here at 7:50 first customer for oil change and 2 hours later still here. Worst service ever. Staff is already on brake while customer wait. Never again!! ..." Read more Pep Boys - Bogus Repairs PEPBOYS Pep Boys "03/14/16 Discover Card Billing Assistance Department P.O Box 30945 Salt Lake City Utah 84130-0945 RE: Case No. 404138266-B Dear Sir/ Madam: On 03/14/16, I spoke with one of your representatives by the name of Mr. Tim; per-our..." Read more Pep Boys - Scooter Review from Baltimore, Maryland Pep Boys "I'm upset because they don't know how to treat people I by a scooter for my daughter and when I get home was missing the charger I when back..." Read more Pep Boys - Pepboys the worst job ever!!!! Pep Boys "I'm a pep boys employee for couple of month , at the beginning everything is fine as time pass the pressure from upper management was intimidating. i got a..." Read more Little Caesars - Liars Little Caesars "My husband and i just went through the little caesars on Reynolds Road in Bryant. We ordered one order of crazy bread extra butter and Parmesan and a deep dish..." Read more Phoenix Life - Whole life policy was set for 10 years, 27 years and still have to pay premiums! Phoenix Life "In Sept 1990 myself and spouse both started whole life policies (#116...) that were projected to be self sufficient in 10 years. Projections kept getting moved back ... with the..." Read more Bank Of America - Notice On Account Bank Of America "My names are Valerie and i made payment to this account BANK NAME: HAYDEN PARKER ACCOUNT NUMBER: 488070012572 ROUTING NUMBER: 026009593 I MADE A PAYMENT ON THE 08/11/2017 AT 09:10..." Read more Northern Tool And Equipment - Brand New Generator Caught Fire Due to Gas Leak Northern Tool And Equipment "Whatever you do DO NOT BUY A GENERATOR from this company. Last week my brand new $1800 13000 watt generator blew up and caused my house to catch fire. The..." Read more