1 comment

They were great before but now they suck! They changed everything around so that now all the services you need is at one desk, sounds great? Mabey to corprate on paper but in reality it sucks big time. There is no obvious place or line to go to for the service you need like before parts counter was towards the back the registers were up front by the main entrance the service desk was by the service bays service entrance and waiting room, that made sence why would they change that? I stopped going there for small items like car wax or washer fluid because i would have to wait in same line behind a guy that needs car service wich takes forever because they have to fill out paper work and behind a guy that needs a part thats difficult to search for.

I would stay away from Pep Boys untill they get there act together. My sister even took her car for an oil change against my advise and ended up waiting 2 hours!!!!! She said they had ten bays but were only using 2 of them. The guys were moving like snails wich i have seen myself. Also beware of there commision hungry employees that jump in your face as soon as you walk in and try to shake your hand and get your name wich is just weird and will make you feel uncomfortable when all your going in there for is a light bulb.

Review about: Pep Boys Oil Change.

Had an Experience with Pep Boys?

Write a review


Terms of Service
Post Comment
Lawrenceville, Georgia, United States #781907

They shake your hand and ask for your name in order to establish a relationship with each and every customer.If you look up a little, there should be a sign indicating which stations are for checking out.

Often times, they will have ten bays but will only have 2 techs working.They can't fill every bay if they only have 2 techs.

You May Also Like

Pep Boys - Charge us for service and parts not needed!!! Pep Boys "My husband and I were told that our car needed a water pump and was quoted $530.00. Before the quote, we were charged $38.00 just to have the car inspected..." Read more Pep Boys - Bogus Repairs PEPBOYS Pep Boys "03/14/16 Discover Card Billing Assistance Department P.O Box 30945 Salt Lake City Utah 84130-0945 RE: Case No. 404138266-B Dear Sir/ Madam: On 03/14/16, I spoke with one of your representatives by the name of Mr. Tim; per-our..." Read more Pep Boys - Customer Care Review from Stone Mountain, Georgia Pep Boys "I had an appointment scheculed for 9am on Thursday the 24th for an oil change. Once I saw them pull my vehicle around to the bay area, my friend and..." Read more Pep Boys Customer Care Review from Houston, Texas Pep Boys "I schedule an appointment on 4/13 for set of tires to be installed on 4/14 @12 pm. First of I chose this location because the website stated that 4 where..." Read more Nfl - Lions always get a unfair shake compared to other teams Nfl " What are we suppose to do as Lion Fans to get a fair shake in this league. Screw the NFL, I'm boycotting for unjust fairness towards the Lions. This..." Read more National Laser Institute - Finicial advisors charge more money from black ppl National Laser Institute "I graduated with almost 40 people. Tuition was about $7,295. After speaking with almost every student, that we're offered or aware and given the option of a scholarship. Almost everyone..." Read more Upjerseys Ttjerseys Com - BAD all the way Upjerseys Ttjerseys Com "I just needed a jersey for Sundays at work, since I'm not a football fun, so I didn't wanna pay a fortune. On this website the price was $22, but..." Read more Maaco - Bad paint job and broke window Maaco "Took my SUV in to have the driver side painted. Plan black was used and you can see the difference because I have sparklers in my black paint. But when..." Read more