Pep Boys - Waited 3 hours for oil change; car still parked outside
I thought Grismer's had caused a brake fluid leak on our Nissan Quest during an oil change two weeks earlier. Hence, I decided yesterday to take my Hyundai Accent to Pep Boys on Springboro Pike, hoping they would do a straightforward oil change in a reasonable time.
They gave me a 10 am appointment for the oil change. To me, this would mean that my car would be taken into the garage floor shortly after 10 am, and perhaps the job would be completed in about an hour or so.
I had other appointments set up after 12 noon, and was confident I would be out of Pep Boys long before that.
Believe it or not, I sat inside the shop for a painfully long time; I even got out and took a long walk through the aisles in the neighboring GFS food store. Soon it was past 12 noon, and I noticed my car was still sitting in the parking lot, doors locked. At this point I walked to the front desk and complained about the delay. They demonstrated confusion about the task at hand and the paperwork, and also a complete disregard for my sitting there with nothing getting done. They simply told me they were going to get it done.
Another hour went by. Around 1 pm, I finally went to the desk and asked for my key back. The shop simply pulled the key off the wall, handed it to me, and tore up their work sheet. No apologies, no regrets, no explanations, no assurance about getting a job done for which they had given an appointment in advance.
This is criminal negligence of work, extreme discourtesy, and unbelievable overall incompetence. After 3 wasted hours, I drove my car from the Pep Boys lot and went to Grismer's- a garage I was trying to avoid. Grismer's at least took my car in without any appointment, and got the oil change done in 45 minutes.
Grade for Pep Boys: F- .
Review about: Pep Boys Oil Change.