State: Virginia Clear all filters (40 of 1580 reviews match)
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1 comment
1.0
Details
I purchased 4 tires and a full car wheel alignment on 4/7/2019 from Pep Boys. The tires are BF Goodrich g-Force COMP-2 A/S with a 45,000 mile warranty. During the last time I took my car in for inspection, the mechanic stated that my tires were worn out. I was shocked...
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Anonymous
#1583580

All of that and you failed to do the one thing you should have : issue a formal letter of complaint and serve it via Certified Mail return receipt requested. In it you should ...

Author
Location
Annandale, Virginia
Reason of review
Poor customer service
Loss
$600
Preferred solution
Let the company propose a solution
Review #1384030 is a subjective opinion of poster.
1 comment
1.7
Details
I was trying to find an honest garage for my vehicle because I am getting to an age now where I do not want to keep having to DIY mechanical problems, and I made the mistake of settling on Pep Boys.... I had them do their free check of the A/C system, and they came...
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h.kitchener
#1559190

Scams in the auto repair industry have been going on for decades, ever since the first Model T came chugging out of Henry Ford's small garage. People go to places like Pep Boy...

Author
Location
Norfolk, Virginia
Pros
  • Uber service they provide during vehicle work
Cons
  • Claims of false mechanical problems to increase costs
Reason of review
purposely lied to.
Loss
$1300
Preferred solution
Honest explanation of what happened....
Review #1354242 is a subjective opinion of poster.
0 comments

Pep Boys - Car Repair Review from Richmond, Virginia

Pep Boys on Military Highway in Norfolk is the worst. I took my car in for simple brake pads and resurfacing of rotors. They quoted me $517! Are you crazy? I googled brake service and repair in Norfolk and got a number for Big ALS less than 2 miles away. They quoted me $298. I took my car back and went to Big ALS. Less than 2 hours after getting the ridiculous quote from Nehcole at Pep Boys, I am riding around $219 richer and a whole lot safer. Thanks Shawn at Big Al's. You are the best! Again, Pep Boys is the worst!
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Author
Location
Richmond, Virginia
Reason of review
Pricing issue
Review #938937 is a subjective opinion of poster.
0 comments
1.0
Details
I took a garage-kept 1985 Mercury Grand Marquis in for new tires to the store on Mercury Blvd in Hampton, Virginia. Pep Boys did a front end alignment, wheel balance, new valve stems, and installed new tires. I drove the car home after service. As I looked the car...
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Author
Location
Smithfield, Virginia
Cons
  • Customer service
  • Being lied to
Reason of review
Bad quality
Review #929420 is a subjective opinion of poster.
1 comment
1.0
Details
i used to work for pepboys auto and this company sucks so bad. please never get a job in this *** gate. they will make you work in different positions without proper training and the same 8/h oh neeee. the managers always hiding and pretending they doing something just...
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Anonymous
#1139221

I HOPE THE JOB AT MCDONALD'S IS GOING WELL.

Author
Location
Dumfries, Virginia
Cons
  • Being treated with disrespect
Reason of review
Poor customer service
Loss
$6000
Review #819335 is a subjective opinion of poster.
0 comments

Pep Boys - Tires Review from Poquoson, Virginia

2.8
Details
Had an appointment with Pep Boys on West Mercury in Hampton Va. The appointment was set for 2pm to get 4 new tires. The car was ready after 5pm. During that 3 hour window I was communicated with only 1 time and that was too add other possible fixes. That is great, yet after 2 hours of waiting already, when They mentioned only 1 hour and the technician not in a hurry, I did not lean to getting more work done. My suggestions is not to recommend me to talk to Store Manager after the long service, yet it should be service manager see the duration and communicate WHY the duration is happening. Proactive service please--and if customers are important then maybe complimentary water for the lengthy duration will help.
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Author
Location
Poquoson, Virginia
Reason of review
Poor customer service
Review #810577 is a subjective opinion of poster.
0 comments
Bought new wheels and tires for my son’s car thru Pep Boys online and had them installed that include wheel balancing at the nearest Pep Boys Center (Store ID #0186). We arrived for 11:00 appointment (trip number 1). Instructions were left at the desk that I will...
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Author
Location
Suffolk, Virginia
Reason of review
Poor customer service
Preferred solution
Price reduction
Review #810522 is a subjective opinion of poster.
0 comments

Tire Service Review

Have a appt. At 1000 am got here 930 am 1130 just taking first tire off then had to get man. To get them started on it. Poor slow workers this rate i will b 100 getting out of here. Never comming back no matter the price deal.
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Author
Location
Hopewell, Virginia
Reason of review
Poor customer service
Review #646726 is a subjective opinion of poster.
0 comments

Pep Boys - Staff Review from Dale City, Virginia

Wow....I thought I was the only one that went through this but yes the customer service is horrible and yes the so-called service manager was very rude.... When I told him I was going to complain to the corporate office he said "thank you"...my experience with them is that I scheduled an appt...received and online quote and called and spoke to Ben who informed me they would take care of my car....I got there for my scheduled appt...and the Nasty manager informed me they do not perform the services I required...when I was trying to explain I had spoke to Ben and he said you guys could take care of it, he told me that was "irrelevant, I'm not going to make my guys do this type of work"...he looked angry and was just nasty...I took my papers and left because I felt like he would take me out of my character if he said one more thing....
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Author
Location
Dale City, Virginia
Reason of review
Poor customer service
Review #623737 is a subjective opinion of poster.
0 comments

Pep Boys in Fairfax, Virginia - Worst place ever

1.0
Details
I bought a Nissan for $3000 for the new guy to America and he put diesel and the car stop close to pep boys . they ask $3013 to fix the car and I pay $ 250 with other work shop . my advice for any body do not go to this pep boys at the first place. easy to judge compare 3013 with 250. by the way they charge me 100 dollar just to see what the problem is and they told me 3013 can be more if they find any more problem in the car . i don't know how they survie this long
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Author
Location
Fairfax, Virginia
Cons
  • Attempt to overcharge
  • Lie about the work needed
  • Un-skilled mechanics
Reason of review
Pricing issue
Review #604805 is a subjective opinion of poster.