Not resolved
1.5
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
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Yes, I was at Store 167 for a Warranty wheel alignment. I made a scheduled appointment via online on Saturday for a 9:am Appointment on Sunday, 07-23-2017.

I arrived at the store at 8.50am. At 9:am the maint. Supervisor said it will be 45 to hour before my car is serviced. The alignment bay was empty the entire time at the store.

At 10:15, I was stunned to see another vehicle in the alignment bay for service instead of mine. The Maint. supervisor said it was going to be a little longer. I asked for my keys and left the very poor servicing store.

I then came back and asked for the Business card. This I will be using to make a formal complaint in as many website and government agencies I can email this store giving low priority to Warranty customers ahead of Paying customers. It is a farce the customer service signs in the store. While chatting, The person said I wasn't responding and quit the chat at Pepboys Website about my complaint.

The chatter never responded back. Then I get an email from store 167 saying that they were" sorry I couldn't make the schedule appointment and to reschedule again". This is how Pepboys covers for their negligent customer service.

The above description is exactly what I wrote during my initial chat at PEPBOYS website chatting service. I copied it before the chatter disconnected me for not responding.

Product or Service Mentioned: Pep Boys Customer Care.

Reason of review: Poor customer service.

Preferred solution: Partial refund on Warranty alignment service.

I liked: Various auto products and parts.

I didn't like: Customer service, Poor service provided, Low priority for warranty maintenance service.

  • Poor Warranty Maintenance Service
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