Today morning I noticed a coolant hose break in my car and then I took appointment with Pep Boys at 2.00 PM, I reached on time, in spite they made me to wait for one hour.
A lady called susan asked me whats the problem, i said there is a breakage in coolant hose, she said then you need to do Coolant leakage servicing, I said the problem is visible so no need to do the coolant leakage.
Then I asked if there is any headlight bulbs, which are brighter than my existing one.....she simply said you have to replace your bulbs and charged for bulbs and replacing charges, after they replaced i checked the bulbs, to my wonder the bulbs which were before were good than they provided, then i said to replace with my old bulbs.....but they charged me for that..
I asked to check if the oil level is good or not.....but to my wonder....they changed the oil, even when its not required.
I paid 109 for oil change and bulbs replacement. The problem I went for is not solved, she says they dont have the hose and they need to call the dealer for it for which she didnt even checked what the parts name or number is.
They checked out me at 6.00 while they were closing, total 4 hours i was at the servicing center. I reached home and i opened the hood to check if any leakage is there.....but I noticed something wierd.....the head bulbs are hanging.....they didnt fix them and I have been charged for it. For my bad, I immediately called them and asked them to fix them, and I get a harsh answer saying they are closed and I have to come back tomorrow, and tomorrow morning I have to drive 30 miles from my home to aiport at morning 4.00 AM. I requested them badly to fix it and they asked me to come to the service center within 5 minutes, where I rushed and a store manager comes to me and says, we cannot do anything now....you have to come tomorrow morning to get this fixed......
Please suggest me what I have to do.......I am in helpless situation....
Product or Service Mentioned: Pep Boys Oil Change.
Monetary Loss: $1000.