Today I went to the PepBoys store located in Miami Lakes Fl to purchase a water pump for my car.
Well, they only had one employee behind the parts counter, it was the Parts Manager, a fellow by the name of Aquiles. I couldn't believe this Parts Manager, he didn't have the slightest idea on how to even use their computer to look up parts. I then asked for the Store Manager, and guess what, the lady that labeled herself as the Store Manager didn't know either. They actually invited me around the counter and I had to look up my own parts, after providing him with the part number he had no idea were to find it or if they had it in stock, unbelievable.
Needless to say, I left pissed and without a water pump.... For years I owned an Auto Parts store myself, I can not imagine having an untrained employee dealing with the public, much less a manager. In my personal opinion, a Manager must know ALL aspects of the operation.
Wake up PepBoys, start training your managers, or you will continue to loose business to the competition, this time around I ended up going to Advance Auto and not only they had competent employees, they also had the parts in stock. And yes, you guessed right, I'm not going back to PepBoys again.