Took my car in on Tues. to have AC checked....not cooling.
They had to check it out and would call me, which they did with a quote of $325-350 and would be ready Wed. I was going out of town so told them I would pick it up on Thurs., but be sure to call me if there were any problems. Never heard from them again. I called Thurs.
to pick up my car and was told they had several problems getting the correct part and my car would not be ready until Fri....really! and not one call to let me know?? I had to rent a car for work and asked if they could pick me up from home on Fri. No problem they said....a greasy worker in an even more greasy pick up showed up and I had to climb in from the drivers side as the door didn't work!
When I went to pay my bill, it was now $450! No call was made to me letting me know they had a delay and no call with the increase in price!
This is totally unacceptable customer service. Pep Boys just lost a customer who used to bring both her cars to them for everything!!!!!