I went into Pep Boys for a problem with my brakes. First they tried to say they couldn't find a key that unlocks the wheels.
I specifically asked them if they checked the glove compartment. They said yes, they have checked everywhere. I told them I would call them back. I went up there unannounced, looked myself, and my husband found the key in the glove compartment in 2 seconds, and a spare!
They would have charged me $180 for that.
Then they quoted me a price of well over $500. I said never mind and took my car elsewhere, where they did provided the service for $180.