Pep Boys - Totally pissed off
I took my car to Pep Boys for tires and and an alignment.The alignment was done improperly so I rescheduled for a second alignment, then a third and a fourth-on the fourth time the service rep stated that "oh the alignment machine was broken but it's ok now." Meanwhile on the third visit I came back because my car was making this loud noise.
The store mgr said, "it could be my shocks," "I replied and said these are new shocks" and the mgr said "hmph they go bad too." Come to find out my left rear shock is broken how did he know that, it was'nt broken when I brought it in but now all of a sudden it is.
Monetary Loss: $200.