Not resolved
6 comments

Sunday November 22, 2009 My wife and I went in and asked the sales mgr. to fix a tire under warrenty that had an object stuck in the tread.

Tghis was to have been a simple 10 / 15 min. repair.

The mgr. came to me 10/15 min later and told me the nail/? was too close to the side wall and the tire had to be replaced.

I agreed and about 30 min later I was given my car back with a replaced tire. The total cost was $46.08 vs. $0 for repairing the old tire that was under road hazard insurance.

I asked for the old tire to be placed in the rear of the car.

At this time the repair man told me it is not a nail but a peice of wire stuck in the tread and it did not puncher into threw the tire.

I told the mgr. about this and he said it is better to be safe than sorry.

After I removed the tire at home, I pulled the wire out, I have to agree with the repair man.

The wire only stuck in the tread sideways.

I realize the economy is not doing well, but to screw long time customers just to get a sale is symply dishonest nor should have been replced.

DO NOT TRUST:

PEPBOY store #0741 on Nacogdoches Rd. in San Antonio Texas should not be trusted

Certainly if an object was in the side wall and it caused a slice/crack/ or hole it should be replaced.

BUT:

None of this happened to my tire!

This was a simple *** loyal customer.

Shame on you PEPBOY

Had an Experience with Pep Boys?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#778656

Typical for Pep Boys.My tire went bad with only 7,000 miles on it, and the employee said 100% tread.

Unfortunately, the tire for which I paid $54 cost $160 only 6 short months later.

I had to pay about $100 because they prorated the price I paid, not the current price.

Anonymous
#129746

They prorated my tire alright, but the tires had the SAME tread depth as the new one on display but they wouldn't listen to that they could only go by what their computer said the tread depth was, they told me the tread depth was less on the out side of the tire than on the center , well it's not a *** tractor tire , a new Ventus V4 tire is contoured , so they wouldn't measure the tire on display and I had to pay $70 bucks for a "NEW" road hazard and mounting etc.SO the road hazard is bogus .

My tires are only a few months old.STAY AWAY FROM PEP BOYS.

Anonymous
#107625

WRONG- F*** - Sh** - I worked for Pep Boys.Road hazard only gives you free flat repairs.

THAT IS IT! Tires can be prorated based on mileage, or tread depth regardless. Free flat repairs are free only if it is repairable, THAT IS IT. Otherwise it will be prorated.

WOW- It is all in your paperwork that you get at checkout people! If everyone had a nail or wire or whatever and got a free tire- tire centers would go out of bisiness! Christ!

If your cheeseburger @ Burger King doesn't smell right- you aint gettin another cheesburger- OK.Live with it and don't be so *** CHEAP!!!!!

Anonymous
#104044

Road hazard does not mean you get a new tire it is a prorate off of the tire tread life remaining or milage warr,If no rh warr had been purchased he would have had to pay full price although it was not fair that he was told it was in the sidewall if it was not

Anonymous
#100076

Road hazard is pro rated. Depending on how much tread is left on your tires = how much you get off a new tire. Read your paperwork.

Anonymous
#92578

If the tire had road hazard it should not have cost you anything to replace it.

You May Also Like

Pep Boys - Tires Review from Huntington, New York Pep Boys "Hello from Long Island. (Patchogue) Got new tires last month. Finally took a long trip. Omg! Worst tires ever. Vibration, noisy, you name it. Wondered why? "OLD TIRES!!!!!" 4 year old tires are..." Read more Pep Boys - Scooter Review from Baltimore, Maryland Pep Boys "I'm upset because they don't know how to treat people I by a scooter for my daughter and when I get home was missing the charger I when back..." Read more Pep Boys - Bogus Repairs PEPBOYS Pep Boys "03/14/16 Discover Card Billing Assistance Department P.O Box 30945 Salt Lake City Utah 84130-0945 RE: Case No. 404138266-B Dear Sir/ Madam: On 03/14/16, I spoke with one of your representatives by the name of Mr. Tim; per-our..." Read more Albuquerque NM San Mateo Pep Boys Location - http://bit.ly/2lVarYy Pep Boys "Detailed PDF's and info can be found here: http://bit.ly/2lVarYy I always get oil changes at the Subaru dealer in Albuquerque. It is nice because they notice other things, if they..." Read more DiggyPOD - Formatting Errors in Edgar's Handbook DiggyPOD "End of January 2017 I wrote my 3rd book. Felt I was being sold revisions for $40 each time by Valerie. My book started out an 8 X 11 and..." Read more GlassesUSA - Sent me broken glasses, with wrong prescription. GlassesUSA "The Progressive Lens sunglasses I ordered from Glasses USA arrived broken. One lens was completely out of the frame, rendering them unwearable. When I called to report this problem, I..." Read more Ashley Furniture - Totally disappointed!! Ashley Furniture "I purchased this sofa 2 weeks ago, along with a 5 piece dining room set and I couldn't be more disappointed. As stated in previous reviews, the material on the..." Read more Unlimited Life time Access to Actualtests.com Members Area 1800+ Exams Actualtests "In 2002 I bought the Unlimited Life time Access to Actualtests.com Members Area 1800+ Exams for $99.00. It worked fine until a couple of months ago. I emailed support; I..." Read more