Sunday November 22, 2009 My wife and I went in and asked the sales mgr. to fix a tire under warrenty that had an object stuck in the tread.
Tghis was to have been a simple 10 / 15 min. repair.
The mgr. came to me 10/15 min later and told me the nail/? was too close to the side wall and the tire had to be replaced.
I agreed and about 30 min later I was given my car back with a replaced tire. The total cost was $46.08 vs. $0 for repairing the old tire that was under road hazard insurance.
I asked for the old tire to be placed in the rear of the car.
At this time the repair man told me it is not a nail but a peice of wire stuck in the tread and it did not puncher into threw the tire.
I told the mgr. about this and he said it is better to be safe than sorry.
After I removed the tire at home, I pulled the wire out, I have to agree with the repair man.
The wire only stuck in the tread sideways.
I realize the economy is not doing well, but to screw long time customers just to get a sale is symply dishonest nor should have been replced.
DO NOT TRUST:
PEPBOY store #0741 on Nacogdoches Rd. in San Antonio Texas should not be trusted
Certainly if an object was in the side wall and it caused a slice/crack/ or hole it should be replaced.
None of this happened to my tire!
This was a simple *** loyal customer.
Shame on you PEPBOY