Pep Boys - Tire Road Hazard is worst in class
I have always done business with Discount and Big O tires. I purchased a set of tires for my 2008 Chevy Silverado on completive pricing. I chose PEP Boys because of the advertizing. I asked the Service person that sold me the tires if the road hazard was free replacement and he said yes, bring it back and we will take care of it NO CHARGE. I had a side wall puncture on one of my tires in 110 deg heat. Don't know what caused it but needless to say the sidewalls are very thin on the Dakota HT Tire.
My wife took the truck in to have the tire replaced and let me state that there was no measureable tread wear. To my complete dissatisfaction, she was charged for a new warranty and for the mount and balance. In addition they did not put the hub cap back on and gave me back some one else's paper work. When I called to complain I was very aggressively schooled that the warranty is free replacement for 90 days and after that you are prorated on tread ware and you they only replace the tire you have to pay for everything else again.
I can tell you that BIG O has a true free replacement road hazard because I've had tires replaced for free when they only had 3/32 tread left.
Don't trust PEP Boys and if you do go there read the fine print and don't trust the word of any MANAGER. Discount Tire and Big O are much better places to buy tires and get service.
Monetary Loss: $150.