Went into the store, asked for a quote on Continentals Extreme Contact Tires. I received the quote, but I didn't really pay attention to it, except for the bottom line $.
Made an appointment following day, and went in with the quote, still thinking it was for the requested Continentals, so after installation, and payment I drove away. They didn't clean the tires so they still had all the white stuff on them. As I went to clean them I read the name Falken and snapped to what had happened, then reviewed the quote and work order and found that both of them had the falken name instead of the continental extreme contact tires.
So, bottom line, Buyer beware. That way you will catch the error if the quote is wrong...I really should have caught it myself.
Product or Service Mentioned: Pep Boys Installation.