The area director in Dallas/Ft Worth named Chris Roach does nothing but lie and cheat customers and employees. Its time for him to go.
He tried to resolve damage done to my car at the Forest Lane store by giving me a free oil change?!?!?
This guy doesn't return phone calls until you threaten to take legal action, then when he does return your call, he lies to you. No wonder the incompetent store managers tell you to call the area director, he will frustrate you to the point of never returning to a pepboys store.
I will never go back. I will take my loss and call it a day. Thanks Chris Roach, your dishonesty is duly noted.
Product or Service Mentioned: Pep Boys Oil Change.
Monetary Loss: $480.