I have been going to PEP BOYS in T.O.for years hoping it would get better.
The customer service sucks the longer they work there the worse they are. The older 501 jeans mullet and flannel jeans lady is so bad I will always ask for another person to help. The lines are always ridiculous and every part is special order. They are mandated to take used oil but they say the tank is full every time but they can change my oil no problem?
I wish there was another parts place around that was worth a shi/t.