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I went for flat tyre check and they said that I need to buy a new tyre, so I did, 150$. Left my car there they said they will call once its ready.

Three ours later I got a call that my Car's break pad are totally gone and its dangerous to drive with that, new will cost 400$. I had no option but to say, ok do it. I went to pick the car when it was ready. While picking up, there was ABS warning sign on the dash.

I informed then about that immediately, they said its post 6PM we cant work on it now. Please come tomorrow, I went the next day at 5 PM, they said we cant check on it today please come prior to 5 PM tomorrow. I went again the next day at 3 PM. The guy on the reception told me it will take 120$ to check what is the problem I had to argue with him for 15 mins to explain it happen when your mechanic was working on it.

They checked it and said its a bad news, its going to charge 400$ to fix it. When I said this problem was not there before and this is first time its happening when your mechanic work on the Car and they had replaced the breaks pads as well. He said ITS JUST A COINCIDENCE !!... WOW, I couldn't believe it.

I was so frustrated and irritated by this time, what kind of professionalism is that ? they are seriously conning their customers. I have never seen such pathetic service and response. They suggested me to drive with this warning sign on as "ITS NOT A BIG DEAL".

Two days before they were telling me its too dangerous to drive my car. I WILL STRONGLY RECOMMEND EVERYONE TO STAY AWAY FROM THIS PLACE.

Product or Service Mentioned: Pep Boys Car Repair.

Reason of review: Damaged or defective.

Monetary Loss: $500.

Preferred solution: Full refund.

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Anonymous
#1422487

-quote- "I had no option but to say, ok "

You had every other option in existence.

I know a lot about brake systems, more than I ever wanted to learn so I would have had them show it to me while the wheel was off ; simple enough.

You could/should have told them to simply replace the tire and then have the car checked by another reputable establishment regarding brakes, fluids, etc.

Did the car seem to be having any trouble stopping before ?

My supposition is that they damaged the brake sensor during the procedure. My Lexus angrily complains about brake wear but it's just the sensors because we replaced the entire mechanical system ; @ $145 per wheel, who needs 'em ?

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