PB now uses plugs for repairing flats. That will just make a bigger hole and weaken the tire.
They should use patches NOT plugs.
The other thing; if you want anything done on your car you have to wait +/-4 hours and then they tell you come back tomorrow, We are so behind and will not get to yours. But if you look outside you see 5 or 6 guys standing around doing nothing.
PB I used to go there, but you all just lost me. You need to get better management and check on your worker and make sure they please the customer.