First the service department told me I needed an intake valve and cover. They could do the job for a mere 800 dollars.....Ok that seemed like a lot of money and I wanted to discuss it with my family first since I was recently widowed and this would be a lot of money for a woman on a very fixed income.....My family agreed and since the car had been running hot I decided not to drive the car but to have it towed to prevent any other damage.
The truck hadn't been there long when I received a phone call from the service department advising me that now I needed a complete NEW engine......I had no choice but just to tell them that I would send my tow company of choice to bring it home....I spent two months worrying about what to do next. A friend and neighbor of thirty years suggested I take it to a local place that he used for his and his wife's car and truck. Again I had it towed in to prevent further damage. I was so happly to learn today that the only problem with my truck was that it needed a new themostat, seal and cover....cost with labor 355 including tax.
Your service department saw a widow and tried to take advantage. SHAME, SHAME! I always reccomended Pep Boys in the past but never, ever again. THE TOWING BILL ALONE JUST TO AND FROM WAS 80 DOLLARS.
You have lost a good custmer and a good recommendation.