Not resolved
2 comments

I got an oil change and they said that my 2 front tires were bad and that one of them had a "0" tread and the other one was cracked. We got the tires and I went home and looked and they had put on the new tires on the back instead of the front. I looking at a bald tire on my car. I go back and I told them what they did and said that I wanted it done now and that they had better kept my 2 good tires that they took off the back. When they got done they said it was too late to do the alignment then but that I should come back when they open at 8 and they will do it then. I come back on a Saturday as I work during the week, and I get there at 7:50. The store is not even open yet as the new manager did not realize that they were the one who was supposed to be there to open the store. They finally open at 8:20 and after he took care of the 1 customer who got there before me, he tells me that he is short-staffed, AGAIN, and that he cannot take my car in for 2-3 hours. I said forget it and when I told the manager, she said that I should have made an appointment. I told her when the first fiasco happened, I tried to make an appointment and I was told that they did not take appointments, it was first come, first serve. I told her that her service sucks and that I would not be back as they only got 2 strikes and they just used them up and I also said that I would tell anyone who wants to listen not to go Pep Boys. I went to Midas and they gave me a

good deal, they I will recommend.

mary anderson

masque3323@insight.rr.com

Had an Experience with Pep Boys?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#178176

THEY SHOULD HAVE HAD A TECH THERE TO ATTEND TO YOUR CAR. AND GIVEN YOU FREE OIL CHANGE COUPON.LIKE I SAID TO THE FOLKS WITH THE A/C PROBLEM. THIS COMPANY HAS PUT ON A LOT OF WEENERS THIS YEAR.SORRY FOR YOUR BAD TRIP TO PEP.AS A GENERAL RULE OF THUMB THE BEST TIRES NEED TO GO ON THE REAR FOR BETTER CONTROL ON WET CORNERS.BUT THEY SHOULD HAVE READ THE WORK ORDER OR ASKED ONE OF THE WEENIES AT THE SERVICR DESK.BY THE WAY I DID NOT MISPELL WINNERS :sigh

Anonymous
#173076

I too was treated like a dog when going into this store.They would not honor our life time warranty.

We had to go back three times and they kept our receipts.

This company is horrible.Check with your governmental consumer report and follow up with a complaint.

You May Also Like

Pep Boys - PEPBOYS PROSTOP BRAKE SERVICE REPAIR Pep Boys "On 03/31/2016 went to PEPBOYS store. In Nashua,NH I had repair brake work performed. Got an offer for a rebate. On 04/01/2016 I submitted the online rebate. System informed me..." Read more Pep Boys - Bogus Repairs PEPBOYS Pep Boys "03/14/16 Discover Card Billing Assistance Department P.O Box 30945 Salt Lake City Utah 84130-0945 RE: Case No. 404138266-B Dear Sir/ Madam: On 03/14/16, I spoke with one of your representatives by the name of Mr. Tim; per-our..." Read more Pep Boys - Oil Change Review from Boca Raton, Florida Pep Boys "Got here at 7:50 first customer for oil change and 2 hours later still here. Worst service ever. Staff is already on brake while customer wait. Never again!! ..." Read more Pep Boys replaced non-defective electrical harness for $2400 Pep Boys "Pep Boys in Santee, CA somehow determined that the electrical harness in my Ford Escape was defective. I asked if they had seen this problem previously and they said Yes,..." Read more 'Xlibris Staff is Clueless and Not Recommended Xlibris "I purchased my self-publishing package in December 2015 as an incentive to reach my goal of finishing my book. This information was provided upon my purchase and I confirmed that..." Read more Discount Tire Store Txh56 On 2927 Southwest Fwy 77098 - Took almost 3 hours to service a tire. Discount Tire Store Txh56 On 2927 Southwest Fwy 77098 "I arrive at 11:15 AM. They let me know my truck is ready at 1:50 PM and told me I have to pay for a new warranty. They replace the..." Read more Google Ad Doctor a scam Google Ad Doctor "I am Brent Guild, and as you can see I am not afraid to show my name as was Victimofbrentguild who posted a false complaintagainst me. victimofbrentguild is actually the..." Read more Color By Pascale - Order Never Recieved Color By Pascale "Hello my name is Renee Anderson-Cook, and I placed an order on June 2nd 2017 for three different lip color shades to be delivered to me. I paid $17.97 for..." Read more