I recently went to Pep Boys to get my tires replaced because I failed PA state inspection. It was a last minute decision to go there because I just wanted to get it taken care of. Mind you, I had never been to a Pep Boys in my life before 3 weeks ago.
I waited in the store while the tires were replaced, which took almost 2 hours! When I got my car back, I noticed that there was something on the floor from my glove box that I did not put there. I went into my glove box and my Ipod was missing!! I searched the car for a good 10 minutes before returning inside the store.
I know I should not have left it in there in the first place, but they also had no right to go through my things! I went back in and one of the technicians came out to search the car with me, but clearly, nothing was found. Conveniently, the technician who worked on my car was out on lunch and not answering his phone during this time. Gee I wonder why?
He definitely went through my glove box to retrieve my wheel lock key in order to get my tires off. I pointed this out and we went back inside so that he could get the manager so that I could file an incident report. The manager said he would complete it and call me back the next day.
I never got that phone call and instead I was forced to be on hold and finally talk to a different manager who did confirm that an incident report was filed. In addition, he also informed me that nothing like this has ever happened and he could not imagine that this employee would do such a thing. I informed him that everyone I spoke to after the fact was like why the *** would you go to Pep Boys?
I also filed a police report the following day. After two weeks of no hearing anything, I spent a week trying to get through to corporate to find out the results of my claim. It was denied based on the facts that the employee stated that he did not go through my things and that I signed an agreement on the work order stating that they are not responsible for lost or stolen items.
This is absolute *** because it gives their employees the right to do whatever they want when they get in your car. I know that I should not have left it in there and I have learned my lesson. However, this corporation should be concerned with the integrity of their employees.
This is the worst automotive place that there is; please, save yourself the hassle and heartache and never ever ever go to Pep Boys. Please be on the lookout for an anti Pep Boys group on facebook. If you belong to facebook, please join it. These are the only ways we can fight back against scumbags like Pep Boys!!!