My wife and I live in Virginia Beach, Va. We had taken her mustang to the Pep Boys to have new tires put on.
Upon leaving the shop and driving home we noticed a very loud noise, we pulled over and found one of the lug nuts was not on the stud and was rolling around in the wheel. A friend of ours took his truck there and in the process of changing his rear brakes which they failed on inspection, they stripped his studs and told him he would have to pay to have them replaced, even though they finally admitted they had used the wrong size nuts on them.
Then the final straw was we were driving down the interstate and another car in front of us had a rim come completely off, he had just come from the same pep boys and had the rims and tires put on, once again, they used the wrong sized nuts. This is the pep boys on 321 hutton lane Virginia Beach Va
Monetary Loss: $300.