Pep Boys service advisors are being pressured to ripp customers off for upper management. This place is pure evil.
We are constanly pressured to seel alignments and the mechanics are forced to performed alignments on cars that have worn suspension parts-if the customer complains it easy to do a refund-as long as the sale was made its goes on record as 1 alignment sold and upper management is happy. Advisors are being to sell brakes packages that includes services the customer may not need or be interested in.
Beware of the proline oil filters-many are defective and Pep Boys choose to ignore the problem. The free oil change with 2 tire purchase is using recycled oil-not a major name brand.