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Pep Boys - Car Repair Review from Houston, Texas

2.2
Details
Went to pep boys on erst road hpuston to fixa. Leak on my tire. They sd 20 bucks for a plug. To wait ten minutes. An hour later they were took a new walk in's car for service ahead of mine. I went to airline after walking out. To a tire shop in little mexico. I was in and out in 10 minutes and was charged 6 bucks. II have all my tires from pep boys at present. They felt my repair was not important and all shops are independent and dont recognize you as a customer w a profile should b nationwide.
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Author
Location
Houston, Texas
Reason of review
Order processing issue
Review #925275 is a subjective opinion of poster.
0 comments
1.6
Details
Pep Boys Customer Care Review from Houston, Texas
I schedule an appointment on 4/13 for set of tires to be installed on 4/14 @12 pm. First of I chose this location because the website stated that 4 where in stock. Drop my vehicle off at 8 am for my noon appointment, at 2 pm they informed me that all tires weren't in...
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Author
Location
Houston, Texas
Reason of review
Poor customer service
Review #829961 is a subjective opinion of poster.
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Pep Boys in Houston, Texas - Complete run around!

Do not use anything to do with Pepboys! We have been basically scammed, it seems. Not only by the shop itself but also their "Tow service". I called them because when I was driving to work one morning my car began squeaking very loudly and making odd noises and smells. Once I got to work I called and told them what was going on they said it sounded like something to do with my belt and for me to not drive it anywhere. I decided to call their tow service and go ahead and get it to their shop. First the tow truck drivers do not actually work for pepboys, they are outside drivers. They load my car up and say that I owe them money, I tell them no I don't and call the shop where my car is headed, the shop attendant verifies that and my car leaves. Once they get my car and tell me what's going on, after looking at everything, I agree to just get it all fixed for $400. I also decide I want them to go ahead and do an oil change. Once I go to pick up my car they say everything was fixed it's good to go but "oh we forgot to do the oil change", this place is already too far from home I only sent it here because it was close to my work, so I say forget it I will get it done somewhere else. A few weeks later it begins doing the same thing, making noises and smelling odd. It eventually breaks down on the highway, look under the hood, belt popped off. We call them again tell them what happened and they say okay call our tow truck number and we will take a look at it. The 1-800-pep-boys state on the phone they will cover the first 20 miles and we need to pay for the rest. So at this point it was my mother in my car, she didn't know not to pay the tow truck driver the money, well the driver tells her he can only take cash and she owes him X amount. She then follows him to the atm and gives him the cash. Once my car gets to them again, I have to call multiple times just to get an answer on what's going on. They tell me there is an issue with a CV joint which is leaking grease, mind you there was already grease all on the motor the first time they picked it up and I asked them to fix anything that is wrong with it. So they are now wanting to charge another almost $400. $109 for the part and $220 for labor! Then they go on to tell us we owe $80 for the towing. Luckily we have the receipt showing payment for the tow truck. They then go on to tell us the reason they didn't fix this issue in the first place was because they were not aware it needed to be fixed because they were only focused on fixing the belt. The mechanic says he remembers my car and knows for a fact that the first time it was brought in that the belt was completely busted off that was why they replaced it. So please someone tell me this if my belt was completely busted off how in the world would I have gotten all the way to work? My car runs off of one belt without it my car will not go, 2007 Ford Fusion. I am a 23 year old single mother of 2 young boys, who works full time and goes to college part-time, and I feel as if all this company has wanted from the start was to make money off a young woman that seems to know nothing about cars. I don't know much about cars but I do know a run around when I see one. I will be picking up my car tomorrow to take it elsewhere to be fixed, I refuse to give these men anymore of my money. This is the location at 59 & Greenbriar in Houston. Natasha Bennett Houston, Tx
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Author
Location
Houston, Texas
Cons
  • So disappointed with this company
Reason of review
All of the above
Loss
$500
Preferred solution
Let the company propose a solution
Review #748261 is a subjective opinion of poster.
1 comment
Sometime last week I went to Pep Boys and ordered some LED white lights. They told me they would be in by the next day. I got a call the next day saying that the store where they ordered them from didn't have them, so they were going to order them from the warehouse,...
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Anonymous
#725439

Sometimes people just make mistakes. Cut them some slack.

Author
Location
Houston, Texas
Review #450030 is a subjective opinion of poster.
0 comments
I went to pep boys svc center and got an oil change. Forgot my phone so i returned to pick it up from the shop. When i returned i noticed an oil spot on my driveway. I climbed under my car and noticed the boot on my cv joint had been torn and was dripping fluid. It was...
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Author
Location
Houston, Texas
Loss
$546
Review #430845 is a subjective opinion of poster.
1 comment
I had new tires and front struts replaced for $1,500.00. The next day I noticed 2 of my tire pressure sensors were not working, so I went back and waited 2 hours while they switched all the tires around. They told me the would register after I drove for a while, all 4...
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Anonymous
#489764

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Author
Location
Houston, Texas
Review #317148 is a subjective opinion of poster.
1 comment
i bought an alternator with a lifetime warranty, but when the alternator went out i couldn't get them to rerplace it because his machine shows its good. i took the alternator to two different place and they said it was bad. i went to auto zone and bought a new...
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Anonymous
#475563

After having the alternator test bad at other places, I would have requested print-outs and then presented them to the Manager who I would think would cooperate and warranty t...

Author
Location
Houston, Texas
Review #314824 is a subjective opinion of poster.
0 comments
There is a serious problem with the Pep Boys in Orland Park, IL. I brought my car in on 3-24-12 to have front end work done because noises when I hit a bump. They said they will charge $19.99 to inspect the front end and I asked if that amount would be applied to the...
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Author
Location
Houston, Texas
Review #310858 is a subjective opinion of poster.
0 comments
My son went to Pepboys on 610 near Durham in Houston to get an estimate for brakes on my 2003 Chevy. The estimate was $650 for brakes on the left driver's side!!!!! The local mechanic repaired it for 150. Also they would not allow him to drive the car back home! ...
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Author
Location
Houston, Texas
Review #275314 is a subjective opinion of poster.
1 comment
PEPBOYS 7525 SOUTHWEST FWY HOUSTON, TX 77074 Phone: (713) 779-8600 I AM UTTERLY DISSAPPOINTED AT MY VISIT TO THIS LOCATION. I VISITED THEM TO FIND OUT WHAT WAS THE PROBLEM WITH MY A/C. THEY CLAIMED TO HAVE DONE A DIAGNOSTIC TEST THAT COSTED $38 AND INFORMED ME...
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Anonymous
#311684

:cry :cry :cry :cry :cry :cry :cry

Author
Location
Houston, Texas
Review #246787 is a subjective opinion of poster.