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Pep Boys in San Antonio Central, Texas - Got a new battery for free.

5.0
Details
My battery went dead, so my wife took it in and was going to pay for a new one, but the female employee told her you have a warranty and it expires next month. We got a new battery and so yes they are honest with the customers.
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Author
Location
San Antonio Central, Texas
Pros
  • Price
Review #1571762 is a subjective opinion of poster.
0 comments

Pep Boys in San Antonio Central, Texas - Inspection fee scam

This is not like the other amounts of money i saw but its a principle thing now. My daughter took my car for an inspection report ao i could get my renewal sticker. This is in Texas and the inspection fee is $7.00 but Pep Boys on San Pedro in San Antonio charged $13.00. Said there is a $6.00 fee for pep boys to do the inspection along with state fee. Definitely would warn EVERYONE not to go there. Would like State to audit them!
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Author
Location
San Antonio Central, Texas
Cons
  • Whole experience
Reason of review
Pricing issue
Loss
$6
Preferred solution
Full refund
Review #1566778 is a subjective opinion of poster.
0 comments

Pep Boys in Texas City-League City, Texas - Appointment didn’t matter!

On June 22, 2019 I looked Online for synthetic oil change coupons. Found Pep boys special $20 off synthetic chg. If you made an appointment oline. I made an appointment for 6. After driveng in the traffic i arrived at 545 about and was told ,”we have only 1 persin working. He then said he could get me it about 30 min. We all know that means about an hr. I declined and left. There seems ti be a communication problem. Needless to say I was not very happy about that whole thing the gas and the time is spent to drive there. Just thought I would let you know this thanks
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Author
Location
Texas City-League City, Texas
Cons
  • Inability to perform confirmed service
Reason of review
Explained alredy
Preferred solution
Let the company propose a solution
Tags
  • unperformed service charge
Review #1565569 is a subjective opinion of poster.
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Pep Boys in Waco, Texas - Trust me. Don’t think about using them, you’ll regret it

1.5
Details
I don’t know how this company stays in business. I have used them a few times in the past with long waits and so so customer service. Today was totally unexcusable. 5 hours to get vehicle in for headlights and then when I ask about my vehicle. Clerk say’s we got it in 20 minutes ago, we will try and have you out by 4:30. And the clerk made me feel it I was a inconvenience to him for asking about it. Trust me, not worth the hassle or having to feel like I inconvenienced them.
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Author
Location
Waco, Texas
Reason of review
Order processing issue
Review #1346473 is a subjective opinion of poster.
0 comments

Pep Boys in Austin, Texas - Goggle

I was looking for a location close to where i lived, and put in Research and it came up 8335. I was shocked to see someone on the site in one of the bay doors showing both middle fingers, what is that about?. Won't be taking my car there.
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Author
Location
Austin, Texas
Review #1287158 is a subjective opinion of poster.
0 comments
1.0
Details
I brought my car in for a simple tire mounting and balancing not only do they ruin all for my rims they left the old weights on and balanced them with the old weights and then said that was the proper way to do it. After shaking my teeth out on the drive home I...
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Author
Location
Cedar Park, Texas
Reason of review
Bad quality
Review #1211594 is a subjective opinion of poster.
0 comments
Took my 2002 Honda Accord to get a heater hose replaced due to leaking. I showed the mechanic where the leak was occurring and he fixed it within 45 minutes. I then drove about 25 miles and noticed that the car was overheating. I had to put water into the radiator just...
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Author
Location
Fort Worth, Texas
Cons
  • Didnt even fix my car
Reason of review
Bad quality
Loss
$221
Preferred solution
Let the company propose a solution
Review #1201682 is a subjective opinion of poster.
1 comment
2.5
Details
bought 4 new tires January or February of 2017 with road hazard.Had to use road hazard warranty 01/22/2018 to find out it wasn't what I thought I was buying. If the tire has 20% or more wear it's pro rated for warranty purposes. They gave me $56.00 credit for the...
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Anonymous
#1565200

i have had exactly the same situation... and when he said they did not have my tire and that i would have to pay the difference i got irate... i got so mad that the manager th...

Author
Location
Fort Worth, Texas
Cons
  • Did not like it
Reason of review
Warranty issue
Loss
$70
Preferred solution
Full refund
Review #1175389 is a subjective opinion of poster.
2 comments
1.0
Details
My wife brought our 2001 GMC Jimmy to PepBoys on Nacogdoches road in San Antonio with the request to find out what was wrong with it. It was running okay when you first start it, and then began to run rough after it got warm. We wanted to get it running again knowing...
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Anonymous
#1325387

2001 Jimmy should have been totalled for $5900 in repairs. Actual value might be $1500 after fixed and you spent $5900

Author
Location
San Antonio, Texas
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
Review #1043773 is a subjective opinion of poster.
0 comments

Pep Boys - Car Repair Review from Arlington, Texas

2.7
Details
Had a good idea of what was wrong with my 2002 Toyota Camry suspension. Thumping noise rear passenger side. Common problem on Camry caused by sway bar bushings going bad. Talked with the service advisor about it. Pep Boys did a courtesy check and found what the mechanic said was the problem. $420.00 and a half-hour later, I still had the same problem. Charged me $125.00 each (2 installed) for parts which I called another Pep Boys store about, sells for $65.00 each. All kinds of warranty charges, shop charges, etc. wouldn't have minded the cost so much but the problem is still there after $420.00 and I told them what the fix was ! Won't be going back there any more. Is everybody out to rob everybody else these days ? Ridiculous !
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Author
Location
Arlington, Texas
Reason of review
Bad quality
Review #925401 is a subjective opinion of poster.