My husband took our PT Cruiser to Pep Boys to get a low speed fan relay replaced. They put the computer analyzer on it and that particular code came up.
They talked my husband into a $35 Test. Instead of replacing the relay, they were trying to talk my husband into some other test that would cost another $197! End result, they refused to replace the relay unless we gave permission for this test! He was told, "Our technicians need to make money, too." Are you kidding me?!
A simple fix is all we needed.
They have permanently lost this customer! NEVER AGAIN!!!
Monetary Loss: $35.