All I am going to say is I filed a complaint about the manager at Pep Boys in Temecula. My complaint was sent to the manager for resolution.
He promptly closed the complaint since it was about him. I have never been to Pep Boys before, but I am assure you I will never set foot in another Pep Boys store. When I Pep Boys called me to see if it was resolved to my satisfaction, I told them they shouldn't have sent my complaint to the person who caused the complaint. Customer Service told me that is their procedure to send it to senior management.
Folks don't file on the manager of a Pep Boys.
it's a joke. Customer Service sucks!