I called 602-867-7985 on Bell RD Phoenix, Az. the call was answered quick enough but I counted 13 please hold then a break like someone was answering then more musac and advertisements then a click pause again thinking some was answering but then please hold.
I hung up on the thirteenth routine. That is frustrating not to mention a lot of people like myself pay for our mins. No monthly charge. 2 other competitors answered with a person in two delays each.Loss is time time you can't put a price on.Reason for complaint hope they will fix it.
I like doing business with Pep Boys.
Monetary Loss: $1.