State: New York City: New York Clear all filters (19 of 1473 reviews match)
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My car broke down near a pep boys. I had it towed there and figure, that I would let them work on it. When I was told that my car the needed $3000.00 worth of work. I went into shock. Mechanic there offered to take the car off my hands for $1,000.00 dollars. SMH. The...
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  • Highly irritaded
#1047865
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I thought I was the only one. Being an elderly black woman makes me an easy target for all these swindlers because I don't know much about car repairs or maintenance beyond what I read in the manual which doesn't often make sense to me. I was just told that all my...
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#712495
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i took my car in for a engine light they told me it was code 1405 which is the egr valve sensor i replaced both engine light kept coming back with the same code. i took it back 5 times still didnt fix the problem. told them i was going on a road trip to Virgina they...
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#678984
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Pep Boys Car Repair Review

Pep Boys
#914138
DO NOT TAKE YOUR CAR TO PEP BOYS. THEY CHARGED ME $700 ONLY FOR MY CAR TO DIE AGAIN RIGHT AFTER I GOT IT FROM THEM. WHEN I BROUGHT IT BACK THEY SAID IT WAS A COMPLETELY DIFFERENT PROBLEM AND WANTED TO CHARGE ME 1500 THEY SAID THEY DIDNT FIND THE PROBLEM ORIGINAL BECAUSE MASTER TECH WSSNT WORKING THE DAY I BROUGHT IT IN.THE SUCK
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Pep Boys
#504600
Brooklyn park slope horrible experience damage worse waste of 8 hours
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Took my car to Pep Boys, LIC NY for NY state inspection. Pep Boys said car failed inspection due to worn tires. I knew the tires were close to failing, but legally should have passed, but oh well I would need tires soon and Pep Boys advertises they are great for tires....
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1.8
#678585
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I was just at one of your stores in Roseville, Staten Island my 10309. All I needed was a headlight bulb for my car. The time was 3:58 and I was refused service. Their was cars still on lifts being worked on and your store hourswere until 4 pm. The person who told me...
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Anonymous
Anonymous

You're the asshat that walked in 2 minutes before they close while they had other vehicles that they were working on at that time, if the bulb was so easy to do why not do it ...

2.3
#615535
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Pep Boys staff will tell you the vehicle has something bad when is actually a lie in must cases. If you are getting an oil change make sure you are watching, other wise will not do it and charge you for it, if using bottle oil ask to see the bottles when they are by...
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Anonymous
HOLLINS1

YOU ARE SO CORRECT,WHEN YOU STATED WHAT PEP BOY\'S DOES TO THEIR CUSTOMER\'S.I HAD THE SAME PROBLEM WITH THE PEP BOY\'S ON BUCKER BLVD.IN DALLAS.I SENT MY VEHICLE TO HAVE THE ...

Anonymous
Anonymous too

Had same problem with them. Charged for work never done. They had to refund because I proved that work was not done.

#329456
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I had dropped my car off for front end brake work(pads and new rotors) they quoted me $311 plus tax. When I went to pay they charged me 24.95 shop charge which they never mentioned. They explained that all stores do it, never in my life did I ever see a charge like...
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Anonymous
anonymous

You are right on how they treat the women that come in. I had the same experience. They gave me the impression that I didn\'t know the difference between a screw driver and a...

#244308
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I went to Pep boys to have my air conditioner in my car checked since it was blowing hot air and has not worked since the end of last summer. I had a coupon that said I could have a free evaluation and it expired on May 29th. The customer service rep. said that Pep...
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Anonymous
carl the mechanic

Coupons expire at the end of the month,something doesn\'t sound right with your coupon....The a/c coupon for this month is a 15% off on repairs not a free check....we know tha...

#239038
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I repeatedly get bad service at the Pep Boys on Hempstead Turnpike in NY. I took my daughter's car many times for a check engine light, the repair "mechs" could not resolve the problem. I had to take the car to the mazda dealer which made a minor repair and reset...
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#218965
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So I needed 3 new tires for my car (front two were bald due to front wheel drive, and one back tire had a gash in it and needed to be replaced). I saw an ad for buy 3 tires get the 4th free. Figured change all 4, keep the good tire as a spare. I call them up, and...
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Anonymous
Pat

I\'m amazed that you were able to speak with a customer service rep. I\'ve called and written repeatedly and in spite of being told that they\'d call me back, I haven\'t hear...

#218096
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