State: Florida City: Miami Clear all filters (15 of 1464 reviews match)
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Yes, I was at Store 167 for a Warranty wheel alignment. I made a scheduled appointment via online on Saturday for a 9:am Appointment on Sunday, 07-23-2017. I arrived at the store at 8.50am. At 9:am the maint. Supervisor said it will be 45 to hour before my car is...
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1.5
I liked
  • Various auto products and parts
I didn't like
  • Poor service provided
  • Customer service
  • Low priority for warranty maintenance service
#1078176
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Maurice is amazing. Calm, collected and took a great deal if time to let me know exactly what I needed and how much it was. He took the time to go out and check on my car while it was in the shop and gave me plenty of updates. I will always go to Maurice at the West...
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5.0
#668519
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I live in Miami, my car AC had been blowing hot air since winter but we had a pretty nice one so kept my windows down to compensate. Summer was approaching so i took it into pepboys to see what the issue was, they told me the entire ac unit is busted and itll be about...
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1.5
#634627
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Walked in yesterday to my local pep boys shop and i had to look for an employee since there was none by the register, i needed to get my check engine light checked, i finally found an employee and asked for his assistance. well i had to wait for him to finish his...
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Anonymous
anonymous

A register is where you pay for your purchase,a service counter is where you go for service.Did they do a diagnostic or a free code pull? A free code pull is for the do it you...

3.3
#537448
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Some years ago I had a puncture in my car (it was new). I changed the tire and went to this Pep Boys. They fixed the tire and changed it back. Happy camper (at that time) Back to the present: Two days ago I bought new tires in a different shop (first time since I...
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#464592
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Pep Boys - Pepboys the worst job ever!!!!
I'm a pep boys employee for couple of month , at the beginning everything is fine as time pass the pressure from upper management was intimidating. i got a warning on writing just because i could not meet my quota and other performance i as employee i must do ....
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Anonymous
1techmotormouth

iam a employee now and the problems i have is the management plays favorte tech to bring his hours up and the rest of down one tech makes his hours and the rest drop to 20 or ...

Anonymous
Proud Pepboys employee

You know I think you are your own problem you cant take care of customers. If you could you would make plenty of money. I know as a simple employee for the company I will make...

#242740
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I have been visiting the Pepboys location on Bird Road & 107th Ave in Miami for about nine months and on a recent visit they made a believer out of me. My Toyota four runner had developed a noise in the rear since I was near the Toyota dealer I stopped by and them...
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#239318
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Brought my vehicle to PEP BOYS for simple tune-up. A few hours pass and i am told my vehicle is ready. I pay for the charges and recieve the key.When i try to leave, FIRST THE VEHICLE IS VERY HARD TO START, once it starts i put it in gear and it stalls out. This...
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#237240
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I called Pep Boys Birdroad,today July 22/2010 in the morning.I was waiting long time in the line after that the peson who answer the phone don;t let me explain my request he cuts my conversation an said: "I'm busy now , I have two clients here . I call you...
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Anonymous
WOW

So u never called back may be he forgot like you forgot to call back if he took to long .

Anonymous
just curious

This is funny as ***! I wish I was a customer service rep at pepboys so that I could print and frame this complaint. It would make a *** of a conversation piece at the office....

#190699
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I took my car to PepBoys in Feb. 2010, had 4 tires, brakes, alignment and an oil change, having my car back less than 12 hours, both of my caliper bolts on the driver front caliper. I take the car back and then when I talked to the service manager, he tells me "We...
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Anonymous
Justice

Jaimeeb, do not listen to these people they propbaby are employees of Pep Boy. I feel your pain. Too many mechanics screwing over consumers and Pep boy is notorious for it. Go...

Anonymous
Customer

May be if u didnt becaome violence they would of take care of you!thats the problem in this world everything is violence!!! :sigh

#188433
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