Pep Boys Los Angeles, CaliforniaComplaints and Reviews

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1.8 Based on 240 reviews
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  • Customers like
    • Convenient location 6
    • Price 4
    • Personnel 3
  • Customers don't like
    • Poor service provided 17
    • Lie about the work needed 10
    • Un-skilled mechanics 8
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5/14/16 I WENT INTO PEP BOYS IN RESEDA, CA .I WAS CHARGED $19.99 FOR A VEHICLE INSPECTION THAT RESULTED IN AN ESTIMATE OF $1407.00 FOR SHOCKS, STRUTS AND REPLACEMENT OF BOTH POWER STEERING HOSES OF WHICH THE MECHANIC SAID WERE LEAKING THAT CAUSED THE CATLIKE NOISE FOR WHICH I BROUGHT MY VAN INTO PEP BOYS IN THE FIRST PLACE. I FOUND THEY ESTIMATE MIND BOGGLING, SO I DECIDED TO GET A SECOND OPINION, THANK GOD I DID. ALL I NEED WAS TO ADD POWER... Read more

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My boyfriend and I took our 2011 Challenger to pep boys in Casa Grande after leaving the local Walmart where we waited for over two hours to finally be told they didn't have the oil filter needed. On the way home we saw the pep boys and stopped. They could not perform the tire repair we requested but they could perform the oil change. After complete the mechanic asked if the check engine light and the oil light was on. They blamed the issue on... Read more

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  • From mobile
  • Jul 29, 2015
  • by anonymous
  • #673969

Pepboys in dallas tx northwest hwy and abrams, the service is horrible, you take your car in for one problem and want to charge you for another problem. The service manager is horrible and rude. His name is Jeremy.. They dont care about the customers, all they are is rip off sales people...Stay clear of this location!?? Corporate do not call you back!!!

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  • From mobile
  • Sep 02, 2014
  • by anonymous
  • #528790

I had my tires rotated Ok. They give me back my car. The next day I noticed that a cover is missing off one tire. They said they would look for one no luck. Now it's a song an dance now now nothing.

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I took my car to be serviced at the Pep Boys located at 6511 Foothill Blvd Tujunga, CA 91042 earlier this week to change the spark plugs and get the coolant flushed, which was recommended. I did not have any problems with my car prior to bringing it in. Today as I was driving to work, I saw steam coming out of my hood and I immediately looked at the dashboard and saw that the temperature gauge was already in the H area, red. I exited the freeway... Read more

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I had my service "A" done at Pep boys on Friday, May23rd. On May 26th my car suddenly started showing that engine needs to be checked, it wasn't showing that before I brought it to Pep boys, the message showed up on my display 3 days after the service. Thus, I telephoned them to see if they could help me and explain why suddenly I needed my engine checked. A person on the phone told me to bring my car next morning, which I did, but apparently I... Read more

Was this review helpful? 3 1

On Thursday I spoke with Lou, a wonderful person and good employee about my car and had it towed to the shop. Friday I spoke to him again and increased what needed to be done. He told me he would be off on Saturday but to call and they'd get the manifold gasket done, on Saturday. I called Saturday and nothing had been done to the vehicle. I asked to speak to the STORE manager, I got Darlene, she took my information and left the phone - never... Read more

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All I am going to say is I filed a complaint about the manager at Pep Boys in Temecula. My complaint was sent to the manager for resolution. He promptly closed the complaint since it was about him. I have never been to Pep Boys before, but I am assure you I will never set foot in another Pep Boys store. When I Pep Boys called me to see if it was resolved to my satisfaction, I told them they shouldn't have sent my complaint to the person who... Read more

Was this review helpful? 2 1

Why does it take 8 to 10 weeks to get a rebate check? Oh wait it is not a check it is a pre paid visa card wtf? cant I just get a check? so now we support VISA? What ever happened to good old cash? fyi my truck needed new tires and I went to Just Tires and they gave me my rebate off the price of the tires and a better price. I will never buy tires there again. I do have my car serviced there and they seem to do good work ( the Montclair Ca... Read more

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I WAS SHOPPING FOR TIRES IN APRIL. I WANTED AMERICAN MADE SO I PRINTED QUOTES FROM SEVERAL PLACES. I TALKED TO GARY AT PEP BOYS ON BEAR VALLEY IN HESPERIA AND HE GAVE ME THE BEST QUOTE, SO I WENT IN. WE LOOKED AT TIRES AND I PICKED THE AMERICAN MADE ONES I WANTED-SUPPOSEDLY THE ONES I WAS QUOTED. WELL OF COURSE THE PRICE WENT UP, BY $50! GARY SAID HE WOULD DO SOME "TWEEKING" IN THE COMPUTER AND CAME UP WITH A PRICE THAT BEAT THE OTHER PLACES. HE... Read more

Was this review helpful? 1 6

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