State: Arizona City: Tucson Clear all filters (3 of 1473 reviews match)
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I was a true pep boys customer for three years and they used to really take care of me ( or so I thought). Any time I had a problem with my Impala I would drive it clear across town just to take it to them to look at. Up until about 3 months ago I started having a lot...
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Anonymous
me

well the problem was mentioned in the second line of this complaint!!! you own an impala...ahhh haaaa you ***

Anonymous
Turnthem In.

Maybe someone can get some former employees or someone currently employed by them to blow the whistle on them and then maybe a class action law suit will fix them.

#160528
Reply to reviews
On Nov 27th I called Pep Boys in 6th Ave Tucson AZ and asked for a spark plug change. They asked for the vehicle year model engine size then I was given a range of price. Given the $105.00 price, I went to Pep Boys and turned in the car. I waited forty five minutes to...
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Anonymous
Tisoy

Thank you for your response. I would line to think that when a customer provides the service desk with a full vehicle description with engine size, the service Tehcnician wo...

Anonymous
Service Manager ..Jacksonville

When pepboys quotes a price on a tune up it is usually accurate.However some engines do require a little additional time because of the plug location. next time I would sugges...

#142194
Reply to reviews
I've just now read a lot of the pissed off at Pep Boys reviews. What can I add. I only wish that I'd read them before wasting money on a repair that wasn't necessary. The only thing that I can say about Pep Boys is that it's a good place throw money at...
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Autosniper
Autosniper

They routinely hire mechanics that can\'t get work anywhere else and pay them minimum salaries. Pepboys is without a doubt the worst place you could ever go to have your car ...

#127849
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