On December 20 2007, my wife took her 2003 impala to PEP BOYS for a simple brake job. My wife was told that her rotors and master cylinder will also need to be replaced along with a few other parts that had nothing to do with the brakes system and $954. later, it still drove the same.
I then drove her car to the Chevy dealer and I was told master cylinder and pads were never changed. Just cleaned. Returning to PEP BOYS, I asked for the old parts. "We don't save used parts". was the managers response. BIG RIP OFF! They lie to the customers for profit and nothing more.
I found out later that a friend worked at a PEP BOYS and quit when he was told to damage some parts in customer cars.
Why can't anybody do anything to prevent this from happenning again?