This concerns the Pep boys in Colorado Springs on South Academy. Beside the fact that the ladies up front appear trashy and arrogant, they also spend their time talking to friends instead of processing the customer´s paperwork.
I was also extremely dissatisfied with the diagnostics done at this location. They recommended replacing a variety of parts on my engine without ever checking the check engine light codes. Just very unprofessional! I went to a small shop in Old Colorado city that pretty much laughed at the recommendations pep boys made.
I never asked for guess work. Replacing random parts - I can do that myself.
Reason of review: Poor customer service.
Pep Boys Cons: Personel, Service, Lie about faulty parts.