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Went to Knoxville, TN location for a nail in my tire. I arrived at 8:25 My car sat in the front for about 15 mins prior to taking it back, one other person was in the store.

Was told 15 mins we are really slow today. not sure if he meant the actual service or schedule. There is 4 men in the tall booth just laughing. Four men at the service center line, 3 men in the back working on cars that I can see.

Where is the true customer service?

That was over 2 hrs ago. Start a Ban on pepboys service!

Monetary Loss: $75.

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