Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Value for money

After an oil change and tire rotation, I took a little trip an found that I had developed a shake in the steering wheel. I went back the next day to explain the problem and get the front wheels rebalanced but I was told it would cost $60 dollars!

as a low-income veteran I felt that was way too much so I found a local tire dealer to do it for $25. So I feel as though They were trying to take advantage of me. This happened at the Orange Ave.

location in Orlando Florida. This type of bad customer service in the automobile service industry is a problem that has gone on for years especially targeting people who are unfamiliar with mechanical knowledge.

Product or Service Mentioned: Pep Boys Tire Rotation.

Reason of review: Secondary issue after service.

Monetary Loss: $25.

Preferred solution: partial refund.

I liked: Speed of sevice.

I didn't like: Secondary issue after service.

Company wrote 0 private or public responses to the review from Nov 16.
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