Not resolved

I called their ( Pep Boys) tow truck service at 9 am.After 3 calls the tow truck never came. I called the following morning but was unable to get anyone to pick up the call even after 2 hours of calling.

I called customer service, explained the problem they put me on hold for 15 minutes then the line went dead.

I re called customer service and after 20 minutes I re explained the problem, was put on hold and 15 minutes later a csr got on the phone and asked me if the van had been towed to the Pep Boys store! Absolute amatuer hour at Pep Boys, will never go there and I will tell everyone I know to stay away from them.

Reason of review: Poor customer service.

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