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bought 4 new tires January or February of 2017 with road hazard.Had to use road hazard warranty 01/22/2018 to find out it wasn't what I thought I was buying. If the tire has 20% or more wear it's pro rated for warranty purposes.

They gave me $56.00 credit for the tire,charged more for the replacement because they didn't have the same tire in stock(I'm sure that's my fault) and for a new road hazard warranty plus mounting and balancing fees. I absolutely feel like I was taken advantage of. I've only had one other experience with road hazard warranty with Discount Tire and to get a new tire replacement cost me nothing.I'm going to get 4 new tires put on my wife's car today at Discount Tire.

So my experience with Pep Boy's cost them a $600.00 plus sale. 01/24/2018

Product or Service Mentioned: Pep Boys Part Replacement.

Reason of review: Warranty issue.

Monetary Loss: $70.

Preferred solution: Full refund.

I didn't like: Did not like it.

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Anonymous
#1565200

i have had exactly the same situation... and when he said they did not have my tire and that i would have to pay the difference i got irate...

i got so mad that the manager threatened me with the police... i said i was not going to calm down until the police came and heard my story... and if they were willing to tell the police of the sham they are putting me through then so be it... well at that they went to another room and came back and told me they were going to honor the agreement and give me a new tire...

and the charge was 0... i told them they had a terrible business policy and that i will consider taking this to a higher level at pep boys.... i will never ever do business at pep boys... but they all do the same sham until you get mad...

then they negotiate... to shame with those businesses that force you to have a temper over the sham they are putting you through... but emotions raise eyebrows... such a shame that is true...

why businesses for emotional trama is beyond me... but it happens all the time..

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