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Pep Boys in Edison, New Jersey - Disappointed

i made an appointment online, when went to the shop next day they refused to honor that appointment. They said it is not this store who gave the appointment and they too busy. No one should use their online system if it is unreliable to consumers. i guess it is just another way to get customers and choose or reject as they wish.
#1407367
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Pep Boys - Almost died
Pep Boys - Almost died
Pep Boys - Almost died
Had my front brake hoses replaced on their recommendations. 2nd day driving my truck the brakes failed coming to a very busy intersection. The brake peddle went to the floor. I pushed down on the emergency brake and drove it off the road into a stop sign. After...
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2.3
#1403756
After an oil change and tire rotation, I took a little trip an found that I had developed a shake in the steering wheel. I went back the next day to explain the problem and get the front wheels rebalanced but I was told it would cost $60 dollars! as a low-income...
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Anonymous
Veteran

tire rotation has nothing to do with balancing. You did not ask for a rebalance just an oil change and rotation. Now you blame them for the issue which is coincendental but Sh...

3.5
I liked
  • Speed of sevice
I didn't like
  • Secondary issue after service
#1402131
Oil change gone bad in Tuscaloosa AL. Ruined my engine. Said they ordered a new engine, never did. Held car for 3 weeks. Even cancelled my claim I made with corporate on Oct. 4. Told me car was ready, learned no engine replaced and they said nothing wrong with my car...
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1.0
#1400745

I waited for months for my $86 dollar rebate to arrive all to find out someone stole the rebate card. Since my mail box is a locked box and we have never had stolen mail I have to think it was an inside job from a Pep Boys employee. Either that of the Post women stole...
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3.6
I didn't like
  • Rebate scam and inside job rip off of my rebate
#1396227
Pep Boys don't honor prices posted on their web site in their shops. They post reasonable prices on their web site to get you into their shops. When you get the invoice, prices for parts will be much higher than what is listed on their web site. They say the prices are...
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1.5
I didn't like
  • Need to honor their web site prices
#1393523

3 alternatives in 16 months at Pep Boys

June 2016 I had alternator replaced. It went bad in 4 months. The next alternator went bad within a yr. I think its called Prostart..
#1389712
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145 Shoemaker Road, Pottstown, PA 19464 Went to Pep Boys for new front brakes. Had previous pair installed at the same store. Was told that both brake calipers needed replacement. The passenger side caliper was supposedly repaired there the last time. One of the...
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#1389012
I purchased 4 tires and a full car wheel alignment on 4/7/2019 from Pep Boys. The tires are BF Goodrich g-Force COMP-2 A/S with a 45,000 mile warranty. During the last time I took my car in for inspection, the mechanic stated that my tires were worn out. I was shocked...
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Anonymous
Anonymous

All of that and you failed to do the one thing you should have : issue a formal letter of complaint and serve it via Certified Mail return receipt requested. In it you should ...

1.0
#1384030

Pep Boys in Chicago, Illinois - Very expensive

Stop for a head light change initial price 83$. Them call me back and said it will be 193$ for a a bulb that cost 3$ unbelievable well it will happen only ones since the police stopped me last night for the burn light outrageous
1.4
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Service Scheduling
Staff
Turnaround Time
Value for money
#1377251
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