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Pep Boys - Horrible customer service

1.5
Details
Ordered tires to be told they will in the store the day of my appt. this did not happen. Walked a mile home & had to walk a mile back to pick the car up. When a little consideration to contact me and advise me this was taking place could have resolved this. So I told them I will go somewhere else, got Oh okay have a good day. Sad Is this wrong or am I wrong?
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Review #1463378 is a subjective opinion of poster.
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Pep Boys - They damaged something in order for me to return

I went there for an oil change, the one in Miami, off Flagler Street. The "manager" always used to say I will give you a 10% discount, so the day after the "oil change" my car started to drive slow and I had no power, I called a friend mechanic, he said "someone" had unscrewed a hose, something he fixed with his bare hands, and of course it was the PepBoys that did it so I would return the next day and probably charge me $200 for just tightening a tiny screw. I never went back! Thieves!
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Review #1463163 is a subjective opinion of poster.
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My wife experience with pep boys in Forest Park, Illinois

In mid June my wife has taken her honda to the pep boys in Forest Park, Illinois for questions she had with tires. The women at the store Ivonne has been very honest with my wife in regards what she needed done with the tire. Since then my wife has selected this Pep Boys to have maintenance perform on her vehicle, my vehicle and my sons. Ivonne and Alex always had the customer being first and for most on there mind no matter if we di not do business with them in the past. Both of them need be congradulated on their dedication to the company. Thank You Now you have a new customer Happy Mr.Vance
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Reason of review
Good customer service
Review #1457846 is a subjective opinion of poster.
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1.0
Details
I have used the Auburn Pep boys for several years now. I have always been treated well until today. I set up an oil change and transmission fluid change 4 days ago. I was quoted $ 34.99 for the oil change and $218 for the transmission fluid change. When I got to the...
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Cons
  • Level of dishonesty at this store
Reason of review
Pricing issue
Preferred solution
I would like Pep Boys to replace the dishonest people at this store.
Review #1453619 is a subjective opinion of poster.
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I got my tire changed in February 2018, today one tire came off the rim, after examination in Pep Boys shop, nothing seemed to be wrong with the tire besides that they were pieces of shread rubber inside the tire, the outside looked perfectly normal. Pep boys didn't...
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Location
Collegeville, Pennsylvania
Reason of review
Warranty issue
Loss
$200
Review #1437847 is a subjective opinion of poster.
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Pep Boys - REBATE CARD FEE

2.4
Details
REBATE CARD HAS A MONTHLY MAINTENANCE FEE OF THREE DOLLARS. THAT'S ABSURD.
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Reason of review
Poor customer service
Review #1436136 is a subjective opinion of poster.
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Pep Boys in Sterling Heights, Michigan - Over charging

1.1
Details
I called pep boys in Eastpointe michigan about 2 front struts on my car just the struts, i had a quote of 85.00 dollars per side and 45.00 dollars per side for labor. I asked can i get it done today he said let me check phone goes dead i call back and give the same info again and it jumped from 260.00 dollars without the alignment to over 700.00 dollars, i said no thank you and called another pep boys on vandyke in sterling hts. And they gave me an even higher price so i said thats ok and the person on the phone tried to justify the price and in mid conversation they said it was because it was a hatch back. They are only doing 2 front struts and the alignment.
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Location
Sterling Heights, Michigan
Review #1435927 is a subjective opinion of poster.
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Pep Boys - Sales & Rewards codes DON'T WORK!!

1.0
Details
Codes DONT WORK sales, rewards Bullshit Sad
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Review #1432269 is a subjective opinion of poster.
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Pep Boys - I am a former employee service writers over charge

1.0
Details
I had my car towed to pep boys and told service that i didn't need a diagnostic test for my car new battery new alternator new starter the car set for a year with out being started so gasoline is contaminated all it needed was to start all they needed was to pump old gasoline out and start i know that the service writers get commission for their write ups i don't appreciate price gouging
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Review #1427733 is a subjective opinion of poster.
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Pep Boys - Bad oil change service

2.4
Details
Twice I had an appointment for a oil change, seemed like the mehcanic did not show up to work Had to cancel. Bad customer srvice.
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Review #1427358 is a subjective opinion of poster.