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I went to pepboys and had a repairs done. And as i looked today parts were missing so i went witg my paperwork and the tech called me a lie about parts missing off my lexus.. i spent 408.26 to fix my car and got the worst kind of customer service ever.. they called the...
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1.0
#1007077
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Robinson PA, Arrived at 9am for a scheduled state inspection A hour and a half later was told I would be good as soon as they installed new tires and a front end allignment, they said the truck passed inspection but this needed done !!! Never told me just contacted...
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Had to call three or four times to get the order correct (4 hours of my time!) they kept changing their mind making mistakes finally issued a gift card but you never came waited picking up parts for the gift card messed up my schedule with my mechanic only half the...
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#1004158
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Pep Boys Oil Change Review

Pep Boys
#983310
I had a 1pm appointment to get my oil changed and i arrived a little early. They told me they would get my car in at 1 said fine my car was not done until almost 2pm.
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Pep Boys Car Part Replacement Review

Pep Boys
#982397
1.0
Spend over $750 to replace 4 tires, took all day, more than 6 hours, call and tell me 2 of the stuns( screws for the tire nut) broke, cost another $100, BTW my car only 2 years old, then my hand brake not working, have to go back next day, I will not go there again. NOT SATISFIED AT ALL
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Pep Boys Customer Care Review

Pep Boys
#971261
I have taken my car into the Chico pocation multiple omes and each time they have provided poor service, overcharged me, and a week or so later there are ALWAYS more problems with my car even though they "fixed" it. I would NEVER recommend doing business with them.
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Service Review

Pep Boys
#971250
Pep boys at wolcott st waterbury ct lost my keys. Called corporate they said they would get back to me in 48 hours. 48HOURS. MEANTIME IM STRANDED
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As someone who travels frequently, I have traditionally found Pep Boys to be a helpful resource when it comes to emergency maintenance on the road. This past week, I went to the Pep Boys in my hometown of Bloomington, IN, and, unfortunately, it has been a disaster. On...
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1.0
#1003421
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Don't buy tires here or any other PepBoys in the World. Purchased new tires and was forced to buy into the road hazard insurance to get the sale price. A little over A year and A half and less then 20,000 miles A tire just blew out on the freeway. Went to PepBoys to...
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#1000584
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WONDERFUL CUSTOMER SERVICE My husband and I have been to this Pep Boys several times and have nothing but wonderful customer service every time. We bought our tires, had our breaks done and bought a battery that we took back a year later because we couldn't get it to...
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5.0
#997493
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Went to Pep Boys at 701 Rt 440 Jersey City to change my front break pads. First visit seemed ok, they told me that the rotors needed to be machined for optimal break pad contact. I went back next week for 30k waranty maintenance thats when fishy stuff happened....
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h.kitchener
h.kitchener

The problem with having these chain companies like Pep Boys do auto repair work is that you never know who is doing the work or even if the work they suggest needs doing. The ...

1.0
#985813
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Got new tires put on and their alignment machine was broken. Told me they would call me as soon as it was fixed. Three weeks later, I still had not received a call telling me to come back, that the machine was fixed. I dropped in and the alignment machine was fixed....
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I carried in 4 brand new tires on rims to be dismounted and mounted on the rims on my car. I was charged $96-$98 for this and the wait was longer than estimated. I paid and made it less than 100 yards and my right front tire was completely flat. I was now on the other...
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1.8
#977223
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this place sucks dont bring your car there unless its like the end of the world really they have a tv so u can get lost in the waiting time as you wait i waited 90 mis just to have the engine light checked and then said i had to go and the manger of the store was like...
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2.8
I didn't like
  • No one cares how long you wait for a 3 min check enging light
#973213
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