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1.8 Based on 240 reviews
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  • Customers like
    • Convenient location 6
    • Price 4
    • Personnel 3
  • Customers don't like
    • Poor service provided 17
    • Lie about the work needed 10
    • Un-skilled mechanics 8
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Pep Boys 38-19 21st Street - Long Island City, NY This is the 3rd time I had the worst experience with Pep Boys. They have a website to make appointments, which is never honored. Actually the Manager Syed couldn't care less about you. Pepboys website confirms appointments. Yesterday, 12/12/16 was confirmed at 9am. I went up to Kevin, a cocky arrogant young fellow to check my car in. He acted like he'd be doing me a favor. Stated without any... Read more

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It was late on a Sunday and I was traveling home from Pa. into De. I noticed one of my tires was losing air, so I stopped at the Pep Boys on Concord Pike in Tallyville, DE. I noticed there were open bays and they did not look busy. I asked one of the associates for some help and see if I could get a tire plugged. I was told "no, they were closing in an hour". I went up the street to a Firestone store which was getting ready to close. I explained... Read more

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  • From mobile
  • Dec 11, 2016
  • by anonymous
  • #971261

I have taken my car into the Chico pocation multiple omes and each time they have provided poor service, overcharged me, and a week or so later there are ALWAYS more problems with my car even though they "fixed" it. I would NEVER recommend doing business with them.

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  • From mobile
  • Dec 11, 2016
  • by anonymous
  • #971250

Pep boys at wolcott st waterbury ct lost my keys. Called corporate they said they would get back to me in 48 hours. 48HOURS. MEANTIME IM STRANDED

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  • From mobile
  • Dec 10, 2016
  • by anonymous
  • #970779

I got in for service at pep boys waited 6 hours for a 1 hour repair my service paper was sitting on service desk for 2 hours i had a very bad experience never again will i go there

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I came to pep boys in Lodi and they talked me into tires and realizes later my tires only had 40,000. So I believe they lied. So I needed a alignment and they said they would have it all done in 2 hours guaranteed cause I had to go. Well it was not so I had to come back for alignment. Then a I had to come back to get a sensor replaced in the tire because it came off and damages tire and I waited a hour and a half and then told me I had to come... Read more

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PEPBOYS BROADWAY AVE CHULA VISTA CA. 11/29/2016. For front end suspension repair 2008 VW Beetle Conv. 2.5L. The estimate went from 19.99 at 0939 am to $911 with nothing written to nearly $1900 at 630pm. WRONG AND NOT FAIR Checked vehicle in for noise front Driver side when in speed dips, bumps. Desk manager Mark handled arrival. Courteous at first. Told 19.99 to inspect the car and latervwe work that out if work is done. 1st problem is naturally... Read more

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I call pepboys today to ask for a price to replace the radiator to a 2007 H3 Hummer which I can do my self but i dont have the time now, they try to sell me the thermostat which i change myself in the summer i declined, than he remark that this job will take a complet 5 hours and they give me the prise of $ 1175 dolars I laught and told him i can do this job in one hour for $200 i took my truck to a mecheanic who replaced for $ 380. DONT TAKE... Read more

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My experience at Pep boys on Decker was the most great experience ever very helpful and willing to go above and beyond for his customers thank you Michael for your help!

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Went in for a simple muffler fix and oil change. Knew it was a rotted piece inside the muffler. Was told I needed 3 times the amount of work, for over a thousand dollars.... picked up my car, went to Midas, got it fixed for 200. Never go to Pep Boys unless its something simple like an oil change- if its something else, they'll scam you.

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