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this place sucks dont bring your car there unless its like the end of the world really they have a tv so u can get lost in the waiting time as you wait i waited 90 mis just to have the engine light checked and then said i had to go and the manger of the store was like...
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2.8
I didn't like
  • No one cares how long you wait for a 3 min check enging light
#973213
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On 12/10/16 I went to Pep Boys to have tires installed. The following day My light came on for suspension fault the light later went back off...Then it returned again. I was driving on the highway on 12/13/16 and my car shook I thought the tire was about to come off I...
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1.6
I didn't like
  • Break my car promise to fix then decide not to and blame me
#972989
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Pep Boys 38-19 21st Street - Long Island City, NY This is the 3rd time I had the worst experience with Pep Boys. They have a website to make appointments, which is never honored. Actually the Manager Syed couldn't care less about you. Pepboys website confirms...
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1.5
I didn't like
  • Arrogance
  • Lies
  • Dishonesty of work needed to be done
#972324
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Pep Boys Customer Care Review

#971261
I have taken my car into the Chico pocation multiple omes and each time they have provided poor service, overcharged me, and a week or so later there are ALWAYS more problems with my car even though they "fixed" it. I would NEVER recommend doing business with them.
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Service Review

#971250
Pep boys at wolcott st waterbury ct lost my keys. Called corporate they said they would get back to me in 48 hours. 48HOURS. MEANTIME IM STRANDED
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Pep Boys Customer Care Review

#970779
1.0
Pep Boys - Simple Review #1481400954
1 of 1
I got in for service at pep boys waited 6 hours for a 1 hour repair my service paper was sitting on service desk for 2 hours i had a very bad experience never again will i go there
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Short Review for November 19, 2016

#958162
5.0
My experience at Pep boys on Decker was the most great experience ever very helpful and willing to go above and beyond for his customers thank you Michael for your help!
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It was late on a Sunday and I was traveling home from Pa. into De. I noticed one of my tires was losing air, so I stopped at the Pep Boys on Concord Pike in Tallyville, DE. I noticed there were open bays and they did not look busy. I asked one of the associates for...
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I came to pep boys in Lodi and they talked me into tires and realizes later my tires only had 40,000. So I believe they lied. So I needed a alignment and they said they would have it all done in 2 hours guaranteed cause I had to go. Well it was not so I had to come...
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1.5
#964929
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PEPBOYS BROADWAY AVE CHULA VISTA CA. 11/29/2016. For front end suspension repair 2008 VW Beetle Conv. 2.5L. The estimate went from 19.99 at 0939 am to $911 with nothing written to nearly $1900 at 630pm. WRONG AND NOT FAIR Checked vehicle in for noise front Driver side...
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2.7
I liked
  • Mechanics demonstrating problems
  • 4 service desk reps but onlu 3 mechanics
I didn't like
  • Service lack of folowing pepboys standards
  • Inflating final bill not agreed upon at estimate
  • Failure to be clear to customer
#964476
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I call pepboys today to ask for a price to replace the radiator to a 2007 H3 Hummer which I can do my self but i dont have the time now, they try to sell me the thermostat which i change myself in the summer i declined, than he remark that this job will take a complet...
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1.0
#963672
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I made an appointment to have a state inspection at Brookhaven, PA location on 11-6-16 at 3PM. I booked online in advance. When I go to check in I was told they are too backed up, they can not do it today. Why make an appointment if you can not keep it. I should have...
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Anonymous

Anonymous The manager called me and said they do honor online appointment. He said the employee was wrong and offered to correct problem. Issue resolved

1.0
I didn't like
  • Service advisor
  • Not honoring on line appoinments made
#950974
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Absolutely shocked and appalled by the service department!  There were three men at the counter who didn't even acknowledge me when I was sent over from the register.  I waited over an hour to get a battery, air filter and wipers installed.  They didn't give me the...
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I walked in to the pep boys, in Ocoee Florida to pick up my car from getting an oil change. I was not greeted at all when I came to the counter. I said hi and Bobby, who I come to found out was the manager of the store, Threw my keys on the counter and asked for my...
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