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With 1500 complaints here and only three resolve issues I think it's obvious that pepboys is not interested in working the benefits of customer. Had to take a trailer tire 10 miles to Pep Boys when I had a blowout on the floor interstate yesterday. The pepboy employee...
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1.0
#1067171
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pepboysripoff.com Please read and share this story of how Pep Boys takes advantage of people. Moms, Dads, Grandparents, old, young, sons, daughters. WARNING DO NOT USE THIS CORRUPT COMPANY!! If you are reading this, there is a reason you are here, and I am sure you...
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ransom
ransom

So what happened?

Anonymous
Anonymous

Same experience. They are terrible people.

#1057570
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I have done business with Pep Boys in the past. Bought a battery last year, and the first one they were going to install was cracked and leaking. I refused it! They then brought one out from the back, not the one I ordered, but needed one and had it installed. Today I...
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Anonymous
Anonymous

nope sounds like you got a *** alternator for 300$

#1057351
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Pep Boys - I haven't received my rebate, which was mailed on 3/20/2017

Pep Boys
#1042615
3.2
Details
I was supposed to get a rebate for having my breaks done & have'nt received it. My service was done 2/04/2017.
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website

Pep Boys Car Repair Review

Pep Boys
#1017064
2.0
Details
A zoo in the service department. Went there Sunday at 3 pm, no one capable of fixing a tire with a screw inside. The *** said the tire is no good. A 2 months, 3500 mile tire. I got it fixed at Leo's Tire. If you put all the service department workers head togethe, you wouldn't be able to get half a functioning brain
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website

Pep Boys Manager Review

Pep Boys
#1008258
1.0
Details
Store manager named Michael Davis said he didn't speak landscapers language! Before he walked away from me!
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Advertised vs Delivered
Customer service
Reliability

Pep Boys Vehicle Inspection Review

Pep Boys
#1000892
1.0
Details
Be aware that even if you make an appointment for inspection you have to waitbat the door for place to open with 4 other persons to assure a spot. PS 3 other people had an 8 oclock appt. So now i will be late for work. I understand they dont make much money on inspection but why bother with appointment? I made appt. 1 month in advance... just annoying
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Service Scheduling
From my personal experience I recommend you spend a little more money and take your car somewhere safe. Please DO NOT take your car to the Redlands Pep Boys! They will damage your car, and their horrendous customer service will not help you resolve it. Avoid them at...
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#1052671
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5/23/17 my radiator hose blew on my 2000 Xterra(original owner-NEVER a problem, 132,500mi). AAA towed me. $317 for 2 new hoses and fluids installed. Oops! $980 because also now needed a new radiator. Went home, called 5/24/17(today) told it was done and "we pressure...
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#1051754
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My car broke down near a pep boys. I had it towed there and figure, that I would let them work on it. When I was told that my car the needed $3000.00 worth of work. I went into shock. Mechanic there offered to take the car off my hands for $1,000.00 dollars. SMH. The...
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I didn't like
  • Highly irritaded
#1047865
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Pep Boys was having a buy four tires get a rebate for $60. The clerk told me to make sure I applied for the rebate online as it would be quicker than mailing. So on February 19, 2017 I went through the online process for my $60. On March 27 I received an email that the...
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Anonymous
red fox Ala 60

their online process stinks it wouldn't take my transaction number it disappears after three attempts

#1047844
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Brick and Mortar stores wonder why they are loosing business to online retailers such as Amazon. Today I went to return some 75-90 sae oil. I had the 2 items in the sack and after a long wait (they are always understaffed and slow) The cashier asks me what I want to...
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#1044185
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My wife brought our 2001 GMC Jimmy to PepBoys on Nacogdoches road in San Antonio with the request to find out what was wrong with it. It was running okay when you first start it, and then began to run rough after it got warm. We wanted to get it running again knowing...
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Anonymous
Anonymous

2001 Jimmy should have been totalled for $5900 in repairs. Actual value might be $1500 after fixed and you spent $5900

Anonymous
Anonymous

So next time call mechanic in La first, with original engine gone how do you know both engine and converter were both bad

1.0
#1043773
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took my car to pep boys automotive and could not get any information about my car all I got was the run around from carlos the person over automotive and all the store assitaints never have I taken my car some place and got this kind of service I will never use pep...
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Anonymous
Anonymous

Every time I see these people who can't even spell it makes me wonder if they understand what happened.

1.0
I didn't like
  • Terriable customer service
  • Customer service
  • So disappointed with this company
#1039495
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