Rating: 3 Stars Clear all filters (37 of 1580 reviews match)
Filter by rating
filters
Product:
Show
Rating:
0 comments
2.8
Details
I wasn’t going to review this shop but it finally got the better of me. I feel I have the “right”. Three years ago, I had a $600 brake job done on my 2005 Dodge Ram. It was “time” and I got tired of the hard braking. I have always had good luck at Pep Boys in the past,...
View full review
Author
Pros
  • Ease of getting a timely appointment
  • Customer service for appointments
Cons
  • Mechanics attitude
  • Quality of products
Reason of review
Bad quality
Loss
$600
Preferred solution
Full refund
Review #1474521 is a subjective opinion of poster.
1 comment
2.8
Details
Said i woukd get 150$ rebate bought tires and brakes 690$ i spent as im leaving they say don't forget to gone online for your 150$ rebate its been 2 months so i check my rebate 50$ wtf i was decieved by pep boys very pissed
View full review
Anonymous
#1433936

Also wanted to add lost my hubcap said for me to go purchase and they'd pay me back called about hubcap it cost 107$ for one. They could order it and call me when they get it...

Author
Location
Fayetteville, North Carolina
Reason of review
Problems with payment
Review #1191403 is a subjective opinion of poster.
1 comment
2.5
Details
bought 4 new tires January or February of 2017 with road hazard.Had to use road hazard warranty 01/22/2018 to find out it wasn't what I thought I was buying. If the tire has 20% or more wear it's pro rated for warranty purposes. They gave me $56.00 credit for the...
View full review
Anonymous
#1565200

i have had exactly the same situation... and when he said they did not have my tire and that i would have to pay the difference i got irate... i got so mad that the manager th...

Author
Location
Fort Worth, Texas
Cons
  • Did not like it
Reason of review
Warranty issue
Loss
$70
Preferred solution
Full refund
Review #1175389 is a subjective opinion of poster.
0 comments
2.5
Details
I'm a ASE certified Technician, holding, at one period of my career, over 30 certifications at once in ASE. I made an appointment for a 2004 Optima Kia to have the brakes serviced. The vehicle only has 18,000 miles on it, but the brake pads were getting low and there...
View full review
Author
Location
Fort Lauderdale, Florida
Reason of review
Poor customer service
Review #1134727 is a subjective opinion of poster.
0 comments

Pep Boys - I haven't received my rebate, which was mailed on 3/20/2017

3.2
Details
I was supposed to get a rebate for having my breaks done & have'nt received it. My service was done 2/04/2017.
View full review
Author
Reason of review
Order processing issue
Review #1042615 is a subjective opinion of poster.
0 comments

Pep Boys - Engine light on

2.8
Details
this place sucks dont bring your car there unless its like the end of the world really they have a tv so u can get lost in the waiting time as you wait i waited 90 mis just to have the engine light checked and then said i had to go and the manger of the store was like ok lol no sorry no what is the matter go back to the middle east or where ever the *** u come from u ***. this place is a joke joke joke joke joke joke joke joke joke joke joke joke joke joke joke joke joke joke joke joke
View full review
Author
Cons
  • No one cares how long you wait for a 3 min check enging light
Reason of review
Poor customer service
Review #973213 is a subjective opinion of poster.
0 comments

Pep Boys in Chula Vista, California - Deceptive Service Desk Manager

2.7
Details
PEPBOYS BROADWAY AVE CHULA VISTA CA. 11/29/2016. For front end suspension repair 2008 VW Beetle Conv. 2.5L. The estimate went from 19.99 at 0939 am to $911 with nothing written to nearly $1900 at 630pm. WRONG AND NOT FAIR Checked vehicle in for noise front Driver side when in speed dips, bumps. Desk manager Mark handled arrival. Courteous at first. Told 19.99 to inspect the car and latervwe work that out if work is done. 1st problem is naturally if work is done, the inspection fee would be dropped. Wrong ! Tech did the Inspection. Said the lower tie rods were loose and needed replacement, along with balljoint {small}. It was also recommened to change the strut unitls and strut mounts. On the screen was the estimate. And as use to be the norm, as if all the work was to be done. I clearly asked how much for the repairs and stated by the desk manager he said $911. I mentioned on the screen was an alignment. But I was already covered 5 year plan. He said he would remove it. Then said it will be just under 900. I said ok. Asked if I needed to sign the estimate. He said no. STRANGE Pepboys always had a clearly written estimate. TECHNICIAN SHOWED loose lower control bar. Struts looked ok, no leaks or heavy worn. But ok change. I left cameback at 1pm. Problem. The monro spectrum struts did not fit. The lower end strut was way too large- but they had another but it would not be in until 5 or 6 pm. The manager did not want to call vw or around but did with my insistence. He found another strut unit and sent someone to get them. The parts arrived and service continued. The rep left and turned over to a desk service rep. The car was put on the alignment rack and when done. I went to checkout expecting a bill for 800 plus. Oh no, after being asked what i was quoted and said a little over 800. He said we had a problem. He quoted nearly $1900. No way! He went to another computer and worked some numbers. Took off the 19.99 and some overpriced lefetime warranties, took off the alignment but alignment labor for similar amount. Did not honor 50% off strut installment as advertized. Said he drpped it by 20% {actually dropped warranty overages for struts and control arms}. … it was reduced to 1300 plus. Refused to discuss further refused to have store manager cone and review saying we already talked to a manager on the phone. Refused military discount as always provided. Horrible way to treat customers.
View full review
Author
Location
Chula Vista, California
Pros
  • 4 service desk reps but onlu 3 mechanics
  • Mechanics demonstrating problems
Cons
  • Manager mark accusations on phone attempt to twist things around
  • Service lack of folowing pepboys standards
  • Failure to be clear to customer
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Review #964476 is a subjective opinion of poster.
0 comments

Pep Boys - Car Repair Review from Arlington, Texas

2.7
Details
Had a good idea of what was wrong with my 2002 Toyota Camry suspension. Thumping noise rear passenger side. Common problem on Camry caused by sway bar bushings going bad. Talked with the service advisor about it. Pep Boys did a courtesy check and found what the mechanic said was the problem. $420.00 and a half-hour later, I still had the same problem. Charged me $125.00 each (2 installed) for parts which I called another Pep Boys store about, sells for $65.00 each. All kinds of warranty charges, shop charges, etc. wouldn't have minded the cost so much but the problem is still there after $420.00 and I told them what the fix was ! Won't be going back there any more. Is everybody out to rob everybody else these days ? Ridiculous !
View full review
Author
Location
Arlington, Texas
Reason of review
Bad quality
Review #925401 is a subjective opinion of poster.
0 comments

Pep Boys Customer Care Review

3.0
Details
Had an appt at 10:30. They never took my car back until 2 1/2 hours later, never got out of there until almost 6:00pm. *** service from all employees. Guy working on my car made a remark about my car that was inappropriate. Will never go to Pep Boys ever again!!
View full review
Author
Location
Biola, California
Reason of review
Poor customer service
Review #923347 is a subjective opinion of poster.
0 comments
2.6
Details
ON 6/22/2016 I took my car in to pep boys to check my AC in my car. It was blowing hot air for a some time and then cool air not cold.The diagnosis was a faulty expansion valve ($50 dollars for the AC check). Took my car back the next day 6/23/2016 for the replacement...
View full review
Author
Location
Lake Forest, California
Cons
  • Money was spent was too much for not repaired properly
  • Unun decided until this problem gets fixed
Reason of review
Bad quality
Loss
$500
Preferred solution
Let the company propose a solution
Review #871386 is a subjective opinion of poster.