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1.5
Details
Never ever buy any battery from Pepboys if you ever need them to replace one. Twice, I brought a battery back that is still under their 3 year replacement and they will "mickey mouse" test it on their charger and it will print out a list showing that it is holding a...
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Author
Cons
  • Wont honor battery replacement warranty
Reason of review
Return, Exchange or Cancellation Policy
Loss
$190
Preferred solution
Full refund
Review #1570402 is a subjective opinion of poster.
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Pep Boys - Charged 2000.00 to fix brakes dealer would have charged half that

1.6
Details
first estimate 800 than 1300.00 last 2000.00 they were slow took 4 days and charged double plus 25 % what it should have cost this is a bad co taking advanest of por working folks lee in memphis tn wish i could take them to small claims court but would not have the time or money to presue action with all their lawyers and deep pockets everyone who works at the poplar store are very rude and stupid on the service end of the auto dealers code
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Pros
  • Mechanics demonstrating problems
Cons
  • Rotten quality and poor customer service
  • Price service
  • Dishonesty of work needed to be done
Reason of review
Pricing issue
Loss
$1000
Preferred solution
Price reduction
Review #1520053 is a subjective opinion of poster.
0 comments

Pep Boys in Wilkes-Barre Township, Pennsylvania - Rebate falsely advertised

1.8
Details
Mailed in 2 reciepts for $25.00 values. Advertising Rain X windshield wipers. Half off if bought 2 by giving back $25.00 per purchase. Each pair of wiper blades were purchased separately on different dates and with different cards. Just got my Visa Prepaid cards and it is stating they are only for $12.00 not to mention it must be used by August of this year and a $3.00 maintenance fee. I will no longer waste my time with these in store gimmicks. The point is, please deliver what you advertise. I will not be going to a Pep Boys store anytime soon. I'd rather give my money to my local store. Thnx for reading my rant....
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Location
Wilkes-Barre Township, Pennsylvania
Review #1515384 is a subjective opinion of poster.
0 comments

Pep Boys - Horrible customer service

1.5
Details
Ordered tires to be told they will in the store the day of my appt. this did not happen. Walked a mile home & had to walk a mile back to pick the car up. When a little consideration to contact me and advise me this was taking place could have resolved this. So I told them I will go somewhere else, got Oh okay have a good day. Sad Is this wrong or am I wrong?
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Review #1463378 is a subjective opinion of poster.
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Pep Boys - REBATE CARD FEE

2.4
Details
REBATE CARD HAS A MONTHLY MAINTENANCE FEE OF THREE DOLLARS. THAT'S ABSURD.
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Reason of review
Poor customer service
Review #1436136 is a subjective opinion of poster.
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Pep Boys - Bad oil change service

2.4
Details
Twice I had an appointment for a oil change, seemed like the mehcanic did not show up to work Had to cancel. Bad customer srvice.
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Review #1427358 is a subjective opinion of poster.
0 comments
1.8
Details
I was at this this location on this day 11/29/2018 to have my 2003 Camry serviced (oil changed) and one of the associate who is dealing with me told me that tire rotation is included in the price already. He told me that it will take an hour for me to wait because of...
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Reason of review
Poor customer service
Review #1411165 is a subjective opinion of poster.
Featured
0 comments
2.3
Details
Pep Boys - Almost died
Pep Boys - Almost died
Pep Boys - Almost died
Had my front brake hoses replaced on their recommendations. 2nd day driving my truck the brakes failed coming to a very busy intersection. The brake peddle went to the floor. I pushed down on the emergency brake and drove it off the road into a stop sign. After...
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Author
Location
Norristown, Pennsylvania
Review #1403756 is a subjective opinion of poster.
0 comments
1.5
Details
Pep Boys don't honor prices posted on their web site in their shops. They post reasonable prices on their web site to get you into their shops. When you get the invoice, prices for parts will be much higher than what is listed on their web site. They say the prices are...
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Author
Cons
  • Need to honor their web site prices
Reason of review
Pricing issue
Loss
$280
Preferred solution
Price reduction
Review #1393523 is a subjective opinion of poster.
1 comment
1.7
Details
I was trying to find an honest garage for my vehicle because I am getting to an age now where I do not want to keep having to DIY mechanical problems, and I made the mistake of settling on Pep Boys.... I had them do their free check of the A/C system, and they came...
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h.kitchener
#1559190

Scams in the auto repair industry have been going on for decades, ever since the first Model T came chugging out of Henry Ford's small garage. People go to places like Pep Boy...

Author
Location
Norfolk, Virginia
Pros
  • Uber service they provide during vehicle work
Cons
  • Claims of false mechanical problems to increase costs
Reason of review
purposely lied to.
Loss
$1300
Preferred solution
Honest explanation of what happened....
Review #1354242 is a subjective opinion of poster.