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Pep Boys Stiffed Me

1.0
Details
Per Boys stiffed me on a rebate. Long story short - Keep the $20. Bye Bye Pep Boys.
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Author
Reason of review
Poor customer service
Loss
$20
Preferred solution
Losst a customer.
Review #1585120 is a subjective opinion of poster.
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Pep Boys - Appointment time means nothing

1.0
Details
I made an appointment for an oil change, which really only takes about 15-20 min to perform. After 3-hours of waiting and no courtesy check from the shop (it would have been nice if they told me it was going to take this f-long), I got up and asked, how much longer. When I was told maybe 45-min (which really means, at least another hour), I left. I will never ever (not even in my most desperate moment) go back to Pep boys. And neither should you
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Review #1567061 is a subjective opinion of poster.
3 comments
1.0
Details
I asked brain on phone how much to find leak in air conditioning he replied 34.99 when I arrived Scott told me 59.99 they correctly then said 34.99 then I waited over a hour to be told dye the only way we can tell $258.00 then why did they tell me 34.99 and charge me...
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Anonymous
#1687606

Get overs take your business some place else. Its a shame how they get/ try to get over on you and blame labor as the result of such expensive maintenance costs. Pepboys come ...

Author
Location
New Castle, Delaware
Review #1521071 is a subjective opinion of poster.
2 comments
1.1
Details
Pep Boys has unethical business practices, performs unprofessional services, and has zero liability for their negligence when they destroy your vehicle. On or about of February 20th 2019, I had called prior to debrief what service I wanted to be done to my car "Oil...
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h.kitchener
#1670036

You can get a free consult from an attorney to see whether you can hold them accountable. A new cat converter is not cheap. It is never safe to rely on these chain auto repair...

Author
Location
Merced, California
Review #1509072 is a subjective opinion of poster.
0 comments
1.0
Details
I am never going to advise or take my car here ever again. It wasnt about the money, have it no matter what. Took my car here for a diagnostic. I waited a whole day just to find out i needed something else done. 3 months later my car wouldnt start had my car towed...
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Author
Location
District 6, Maryland
Reason of review
Bad quality
Review #1504452 is a subjective opinion of poster.
0 comments
1.0
Details
I have used the Auburn Pep boys for several years now. I have always been treated well until today. I set up an oil change and transmission fluid change 4 days ago. I was quoted $ 34.99 for the oil change and $218 for the transmission fluid change. When I got to the...
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Author
Cons
  • Level of dishonesty at this store
Reason of review
Pricing issue
Preferred solution
I would like Pep Boys to replace the dishonest people at this store.
Review #1453619 is a subjective opinion of poster.
0 comments

Pep Boys in Sterling Heights, Michigan - Over charging

1.1
Details
I called pep boys in Eastpointe michigan about 2 front struts on my car just the struts, i had a quote of 85.00 dollars per side and 45.00 dollars per side for labor. I asked can i get it done today he said let me check phone goes dead i call back and give the same info again and it jumped from 260.00 dollars without the alignment to over 700.00 dollars, i said no thank you and called another pep boys on vandyke in sterling hts. And they gave me an even higher price so i said thats ok and the person on the phone tried to justify the price and in mid conversation they said it was because it was a hatch back. They are only doing 2 front struts and the alignment.
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Location
Sterling Heights, Michigan
Review #1435927 is a subjective opinion of poster.
0 comments

Pep Boys - Sales & Rewards codes DON'T WORK!!

1.0
Details
Codes DONT WORK sales, rewards Bullshit Sad
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Review #1432269 is a subjective opinion of poster.
0 comments

Pep Boys - I am a former employee service writers over charge

1.0
Details
I had my car towed to pep boys and told service that i didn't need a diagnostic test for my car new battery new alternator new starter the car set for a year with out being started so gasoline is contaminated all it needed was to start all they needed was to pump old gasoline out and start i know that the service writers get commission for their write ups i don't appreciate price gouging
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Review #1427733 is a subjective opinion of poster.

Contact Pep Boys Customer Service

Mailing Address:
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pennsylvania 19132
United States
Phone:
(800) 737-2697
All Pep Boys Contacts
0 comments
1.0
Details
Oil change gone bad in Tuscaloosa AL. Ruined my engine. Said they ordered a new engine, never did. Held car for 3 weeks. Even cancelled my claim I made with corporate on Oct. 4. Told me car was ready, learned no engine replaced and they said nothing wrong with my car...
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Review #1400745 is a subjective opinion of poster.