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Resolved
3 comments
I went into a local Pep Boys in PA to get a tune up for an upcoming road trip. The clerk was nice and helpful walking me through the steps and showing me screens from his search for my cars info. Tells me that the plugs are $14.47 a piece (X4= 57.88) and the labor is...
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ArtisticGecko
#1506293

I understand your frustration. Yes I do work for Pep Boys and let me try and explain how flat rate works. If you already understand this process maybe it will help others unde...

Author
Location
Pleasant Hills, Pennsylvania
Reason of review
Pricing issue
Loss
$366
Preferred solution
Price reduction
Review #1217062 is a subjective opinion of poster.
Resolved
0 comments
1.0
Details
Finally got a call back from someone after filing an online complaint and its the same as before, just another manager ignoring responsibility. Do not do business with this place. They broke my vehicle, showed me proof they broke it, and then tried to hide the proof....
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Author
Location
Rock Hill, South Carolina
Cons
  • Lies and covering up the crime
Reason of review
they broke my vehicle and lied about it while covering up the proof the guy just showed me
Loss
$12000
Preferred solution
money for a vehicle to replace the one your shop broke and lied about and tried to cover it up like a crime
Review #1152827 is a subjective opinion of poster.
Resolved
0 comments

Resolved: Pep Boys in Sacramento, California - Failed to hookup battery correctly

The only two businesses that worked on my battery were two Pepboy locations. The first location was in Tulsa Ok on Admiral Blvd. I had a dead battery and they replaced it. Car drove fine for the next 3-4 years. I then started having battery problems. I took it to the second location on 47th Street in sacramento Ca. They also diagnosed a failing battery. Told them to fix it. During the next month I returned twice due to having battery problems. I was able to jiggle the wires to get the car started. The first time they said that they had fixed it. Within a week the battery wasn't working. Took it in again. They said they had fixed it and my car was ready to go. Went out to the car turned the key and nothing happened. I was still in the store parking lot. I was mad. The store manager came out and looked at the problem. He supervised the mechanic in fixing it. The car started. During the next year I frequently had conection problems. I had moved to Saint Louis. I would pop the hood and retighten the post connection. Finally that solution didn't work. Called a mobile repair service for help. The repairman came out and took out the battery and fixed the connections. The problem is that they are no longer the original factory connections. At one of those two stores the mechanic took out the existing factory battery hookup and replaced it with a jury-rigged solution. Why? They probably didn't have the specific battery available and wanted to finish the job and get me out of there. Pepboy took a short cut and it has cost me time money and been very frustrating. A simple battery replacement.
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Author
Location
Sacramento, California
Reason of review
Failure to correctly install a battery
Loss
$200
Preferred solution
Full refund
Tags
Review #669522 is a subjective opinion of poster.
Resolved
4 comments
When you purchase items at PepBoys and give them your rewards number they round down the points credited to your rewards balance to the whole dollars. However if you return the same item they round up the points removed to the next highest dollar. E.g. Make a...
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Anonymous
#1660505

I spent over 3,000.00 with them on repairs to my truck, they failed to put the rewards on my card. When I went to use the card and they were not there a year later, after givi...

Author
Location
Nashua, New Hampshire
Pros
  • Order online and pick up in store
Cons
  • Tip the scales on rewards
Reason of review
Order processing issue
Loss
$10
Preferred solution
Credit lost points back to my account.
Tags
  • Pepboys Rewards Scam
Review #627742 is a subjective opinion of poster.
Resolved
0 comments
Pap-Boy installed brand new 4 tires in my 5 yr old Van. After couple months, my car does not stop and spin in little rain and Ice. During wind also my car vibrate a lot. Although I have new breaks, my car did not stop on traffic light. I went to my local mechanic and...
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Author
Location
Piscataway Township, New Jersey
Cons
  • Poor quality of material
Reason of review
Bad quality
Loss
$626
Review #621433 is a subjective opinion of poster.