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Pep Boys - Their mechanic does not know anything!
Pep Boys - Their mechanic does not know anything!
Took my 1999 Lexus on 5-30-2018 to local PEP BOYS at 6325 Fallbrook Ave., Woodland Hills, Ca. for having the Engine light on as well as RPM fluctuating. They stated that ignition coils as well as spark plugs needed to be replaced. They worked on engine problem and...
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#1349112
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I purchased 4 tires and a full car wheel alignment on 4/7/2019 from Pep Boys. The tires are BF Goodrich g-Force COMP-2 A/S with a 45,000 mile warranty. During the last time I took my car in for inspection, the mechanic stated that my tires were worn out. I was shocked...
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Anonymous
Anonymous

All of that and you failed to do the one thing you should have : issue a formal letter of complaint and serve it via Certified Mail return receipt requested. In it you should ...

1.0
#1384030
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After an oil change and tire rotation, I took a little trip an found that I had developed a shake in the steering wheel. I went back the next day to explain the problem and get the front wheels rebalanced but I was told it would cost $60 dollars! as a low-income...
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3.5
I liked
  • Speed of sevice
I didn't like
  • Secondary issue after service
#1402131
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Oil change gone bad in Tuscaloosa AL. Ruined my engine. Said they ordered a new engine, never did. Held car for 3 weeks. Even cancelled my claim I made with corporate on Oct. 4. Told me car was ready, learned no engine replaced and they said nothing wrong with my car...
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1.0
#1400745
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I was trying to find an honest garage for my vehicle because I am getting to an age now where I do not want to keep having to DIY mechanical problems, and I made the mistake of settling on Pep Boys.... I had them do their free check of the A/C system, and they came...
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h.kitchener
h.kitchener

Scams in the auto repair industry have been going on for decades, ever since the first Model T came chugging out of Henry Ford's small garage. People go to places like Pep Boy...

1.7
I liked
  • Uber service they provide during vehicle work
I didn't like
  • Claims of false mechanical problems to increase costs
#1354242
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I waited for months for my $86 dollar rebate to arrive all to find out someone stole the rebate card. Since my mail box is a locked box and we have never had stolen mail I have to think it was an inside job from a Pep Boys employee. Either that of the Post women stole...
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3.6
I didn't like
  • Rebate scam and inside job rip off of my rebate
#1396227
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Pep Boys don't honor prices posted on their web site in their shops. They post reasonable prices on their web site to get you into their shops. When you get the invoice, prices for parts will be much higher than what is listed on their web site. They say the prices are...
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1.5
I didn't like
  • Need to honor their web site prices
#1393523
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I went into a local Pep Boys in PA to get a tune up for an upcoming road trip. The clerk was nice and helpful walking me through the steps and showing me screens from his search for my cars info. Tells me that the plugs are $14.47 a piece (X4= 57.88) and the labor is...
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ArtisticGecko
ArtisticGecko

I understand your frustration. Yes I do work for Pep Boys and let me try and explain how flat rate works. If you already understand this process maybe it will help others unde...

Anonymous
Mechanic

We call them the jip boys in our area. Good luck and follow through make sure you get the refund!!!

Pleasant Hills,Pennsylvania
#1217062
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3 alternatives in 16 months at Pep Boys

June 2016 I had alternator replaced. It went bad in 4 months. The next alternator went bad within a yr. I think its called Prostart..
#1389712
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Contact Pep Boys

Mailing Address:
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pennsylvania 19132
United States
Phone:
(800) 737-2697
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Pep Boys Products and Services

145 Shoemaker Road, Pottstown, PA 19464 Went to Pep Boys for new front brakes. Had previous pair installed at the same store. Was told that both brake calipers needed replacement. The passenger side caliper was supposedly repaired there the last time. One of the...
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#1389012
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