Most helpful reviews first
Pep Boys - Pepboys Scam
I have tried to do my online rebate about 12 times, it usually says that my receipt information can't be found. I just got a little further and is now stuck at trying to put my state in. It says to use the dropdown menu, there is no dropdown menu for States and it will not let me type it in. They have made this so frustrating, I assume they do this on purpose so they don't get many rebates.
Had my front brake hoses replaced on their recommendations. 2nd day driving my truck the brakes failed coming to a very busy intersection. The brake peddle went to the floor. I pushed down on the emergency brake and drove it off the road into a stop sign. After...Read more
I asked brain on phone how much to find leak in air conditioning he replied 34.99 when I arrived Scott told me 59.99 they correctly then said 34.99 then I waited over a hour to be told dye the only way we can tell $258.00 then why did they tell me 34.99 and charge me...Read more
Pep Boys - Charged 2000.00 to fix brakes dealer would have charged half that
first estimate 800 than 1300.00 last 2000.00 they were slow took 4 days and charged double plus 25 % what it should have cost this is a bad co taking advanest of por working folks lee in memphis tn wish i could take them to small claims court but would not have the time or money to presue action with all their lawyers and deep pockets everyone who works at the poplar store are very rude and stupid on the service end of the auto dealers code
- Mechanics demonstrating problems
I didn't like
- Price service
- Dishonesty of work needed to be done
- Rotten quality and poor customer service
Pep Boys in Wilkes-Barre Township, Pennsylvania - Rebate falsely advertised
Mailed in 2 reciepts for $25.00 values. Advertising Rain X windshield wipers. Half off if bought 2 by giving back $25.00 per purchase. Each pair of wiper blades were purchased separately on different dates and with different cards. Just got my Visa Prepaid cards and it is stating they are only for $12.00 not to mention it must be used by August of this year and a $3.00 maintenance fee. I will no longer waste my time with these in store gimmicks. The point is, please deliver what you advertise. I will not be going to a Pep Boys store anytime soon. I'd rather give my money to my local store. Thnx for reading my rant....
Wilkes-Barre Township, Pennsylvania
Pep Boys has unethical business practices, performs unprofessional services, and has zero liability for their negligence when they destroy your vehicle. On or about of February 20th 2019, I had called prior to debrief what service I wanted to be done to my car "Oil...Read more
I wasn’t going to review this shop but it finally got the better of me. I feel I have the “right”. Three years ago, I had a $600 brake job done on my 2005 Dodge Ram. It was “time” and I got tired of the hard braking. I have always had good luck at Pep Boys in the past,...Read more
- Customer service for appointments
- Ease of getting a timely appointment
I didn't like
- Quality of products
- Mechanics attitude
Pep Boys - Horrible customer service
Ordered tires to be told they will in the store the day of my appt. this did not happen. Walked a mile home & had to walk a mile back to pick the car up. When a little consideration to contact me and advise me this was taking place could have resolved this. So I told them I will go somewhere else, got Oh okay have a good day. Is this wrong or am I wrong?
I have used the Auburn Pep boys for several years now. I have always been treated well until today. I set up an oil change and transmission fluid change 4 days ago. I was quoted $ 34.99 for the oil change and $218 for the transmission fluid change. When I got to the...Read more
I didn't like
- Level of dishonesty at this store
I purchased 4 tires and a full car wheel alignment on 4/7/2019 from Pep Boys. The tires are BF Goodrich g-Force COMP-2 A/S with a 45,000 mile warranty. During the last time I took my car in for inspection, the mechanic stated that my tires were worn out. I was shocked...Read more
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