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2.3
Details
Pep Boys - Almost died
Pep Boys - Almost died
Pep Boys - Almost died
Had my front brake hoses replaced on their recommendations. 2nd day driving my truck the brakes failed coming to a very busy intersection. The brake peddle went to the floor. I pushed down on the emergency brake and drove it off the road into a stop sign. After...
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Location
Norristown, Pennsylvania
Review #1403756 is a subjective opinion of poster.
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Pep Boys - Pepboys Scam

Pep Boys - Pepboys Scam
I have tried to do my online rebate about 12 times, it usually says that my receipt information can't be found. I just got a little further and is now stuck at trying to put my state in. It says to use the dropdown menu, there is no dropdown menu for States and it will not let me type it in. They have made this so frustrating, I assume they do this on purpose so they don't get many rebates.
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Review #1418622 is a subjective opinion of poster.
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Pep Boys Stiffed Me

1.0
Details
Per Boys stiffed me on a rebate. Long story short - Keep the $20. Bye Bye Pep Boys.
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Author
Reason of review
Poor customer service
Loss
$20
Preferred solution
Losst a customer.
Review #1585120 is a subjective opinion of poster.
0 comments
1.5
Details
Never ever buy any battery from Pepboys if you ever need them to replace one. Twice, I brought a battery back that is still under their 3 year replacement and they will "mickey mouse" test it on their charger and it will print out a list showing that it is holding a...
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Author
Cons
  • Wont honor battery replacement warranty
Reason of review
Return, Exchange or Cancellation Policy
Loss
$190
Preferred solution
Full refund
Review #1570402 is a subjective opinion of poster.
0 comments

Pep Boys in Sedalia, Colorado - Great service

5.0
Details
Will at pepboys in highlands ranch was extremly helpful after i scratched my bumper. I would reccommend the team at his location any day.
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Author
Location
Sedalia, Colorado
Reason of review
Good customer service
Review #1578142 is a subjective opinion of poster.
0 comments

Pep Boys in San Antonio Central, Texas - Got a new battery for free.

5.0
Details
My battery went dead, so my wife took it in and was going to pay for a new one, but the female employee told her you have a warranty and it expires next month. We got a new battery and so yes they are honest with the customers.
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Author
Location
San Antonio Central, Texas
Pros
  • Price
Review #1571762 is a subjective opinion of poster.
0 comments
I took my car to Pepboys for an oil change back in February after it was done I checked my car and noticed they never replaced the oil filter after complaining to the manager he refused to believe me, stating I could be looking at something else because he asked the...
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Author
Location
Hempstead, New York
Reason of review
The damage to my engine and the filter was not changed and I was charged for one
Preferred solution
Let the company propose a solution
Review #1569355 is a subjective opinion of poster.
3 comments
1.0
Details
I asked brain on phone how much to find leak in air conditioning he replied 34.99 when I arrived Scott told me 59.99 they correctly then said 34.99 then I waited over a hour to be told dye the only way we can tell $258.00 then why did they tell me 34.99 and charge me...
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Anonymous
#1687606

Get overs take your business some place else. Its a shame how they get/ try to get over on you and blame labor as the result of such expensive maintenance costs. Pepboys come ...

Author
Location
New Castle, Delaware
Review #1521071 is a subjective opinion of poster.
0 comments

Pep Boys - Appointment time means nothing

1.0
Details
I made an appointment for an oil change, which really only takes about 15-20 min to perform. After 3-hours of waiting and no courtesy check from the shop (it would have been nice if they told me it was going to take this f-long), I got up and asked, how much longer. When I was told maybe 45-min (which really means, at least another hour), I left. I will never ever (not even in my most desperate moment) go back to Pep boys. And neither should you
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Review #1567061 is a subjective opinion of poster.
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Pep Boys - Charged 2000.00 to fix brakes dealer would have charged half that

1.6
Details
first estimate 800 than 1300.00 last 2000.00 they were slow took 4 days and charged double plus 25 % what it should have cost this is a bad co taking advanest of por working folks lee in memphis tn wish i could take them to small claims court but would not have the time or money to presue action with all their lawyers and deep pockets everyone who works at the poplar store are very rude and stupid on the service end of the auto dealers code
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Author
Pros
  • Mechanics demonstrating problems
Cons
  • Rotten quality and poor customer service
  • Price service
  • Dishonesty of work needed to be done
Reason of review
Pricing issue
Loss
$1000
Preferred solution
Price reduction
Review #1520053 is a subjective opinion of poster.