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Pep Boys - Almost died
Pep Boys - Almost died
Pep Boys - Almost died
Had my front brake hoses replaced on their recommendations. 2nd day driving my truck the brakes failed coming to a very busy intersection. The brake peddle went to the floor. I pushed down on the emergency brake and drove it off the road into a stop sign. After...
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2.3
#1403756
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Pep Boys - Pepboys Scam

Pep Boys - Pepboys Scam
I have tried to do my online rebate about 12 times, it usually says that my receipt information can't be found. I just got a little further and is now stuck at trying to put my state in. It says to use the dropdown menu, there is no dropdown menu for States and it will not let me type it in. They have made this so frustrating, I assume they do this on purpose so they don't get many rebates.
#1418622
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I got my tire changed in February 2018, today one tire came off the rim, after examination in Pep Boys shop, nothing seemed to be wrong with the tire besides that they were pieces of shread rubber inside the tire, the outside looked perfectly normal. Pep boys didn't...
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#1437847
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Pep Boys - Their mechanic does not know anything!
Pep Boys - Their mechanic does not know anything!
Took my 1999 Lexus on 5-30-2018 to local PEP BOYS at 6325 Fallbrook Ave., Woodland Hills, Ca. for having the Engine light on as well as RPM fluctuating. They stated that ignition coils as well as spark plugs needed to be replaced. They worked on engine problem and...
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#1349112
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Pep Boys in Sterling Heights, Michigan - Over charging

I called pep boys in Eastpointe michigan about 2 front struts on my car just the struts, i had a quote of 85.00 dollars per side and 45.00 dollars per side for labor. I asked can i get it done today he said let me check phone goes dead i call back and give the same info again and it jumped from 260.00 dollars without the alignment to over 700.00 dollars, i said no thank you and called another pep boys on vandyke in sterling hts. And they gave me an even higher price so i said thats ok and the person on the phone tried to justify the price and in mid conversation they said it was because it was a hatch back. They are only doing 2 front struts and the alignment.
1.1
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
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Turnaround Time
Value for money
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#1435927
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I purchased 4 tires and a full car wheel alignment on 4/7/2019 from Pep Boys. The tires are BF Goodrich g-Force COMP-2 A/S with a 45,000 mile warranty. During the last time I took my car in for inspection, the mechanic stated that my tires were worn out. I was shocked...
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Anonymous
Anonymous

All of that and you failed to do the one thing you should have : issue a formal letter of complaint and serve it via Certified Mail return receipt requested. In it you should ...

1.0
#1384030
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Pep Boys - REBATE CARD FEE

REBATE CARD HAS A MONTHLY MAINTENANCE FEE OF THREE DOLLARS. THAT'S ABSURD.
2.4
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Customer service
Service Scheduling
Staff
Value for money
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#1436136
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Pep Boys - I am a former employee service writers over charge

I had my car towed to pep boys and told service that i didn't need a diagnostic test for my car new battery new alternator new starter the car set for a year with out being started so gasoline is contaminated all it needed was to start all they needed was to pump old gasoline out and start i know that the service writers get commission for their write ups i don't appreciate price gouging
1.0
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Price Affordability
#1427733
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I was at this this location on this day 11/29/2018 to have my 2003 Camry serviced (oil changed) and one of the associate who is dealing with me told me that tire rotation is included in the price already. He told me that it will take an hour for me to wait because of...
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1.8
#1411165
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Contact Pep Boys

Mailing Address:
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pennsylvania 19132
United States
Phone:
(800) 737-2697
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Oil change gone bad in Tuscaloosa AL. Ruined my engine. Said they ordered a new engine, never did. Held car for 3 weeks. Even cancelled my claim I made with corporate on Oct. 4. Told me car was ready, learned no engine replaced and they said nothing wrong with my car...
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1.0
#1400745
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