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I took my truck in for a power steering leak. In 10 mins of my car being on the lift I was told the repair would be $2700. They charged me 2 times for the part. I decided to get a second opinion because their diagnosis wasn't sitting right. Needless to say I took my...
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#1230098
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Pep Boys - Oil change

I took my 2005 Nissan Sentra to Pep Boys in Chula Vista Ca, to change the oil they put 5 quarts of oil in my car instead of 3.5 I drove out of there and 2 miles down the road I started smelling burning so I pulled over to check the dipstick and they overfilled it that is so bad for any vehicle you can easily blow a oil gasket .
2.3
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#1228979
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Pep Boys - Ordered $150 Griot's Garage Polisher, shipped $20 AC DELCO Drill
I ordered the following items from Pep Boys on March 31, 2018 Order # 1326537737 Griot’s Garage Random Orbital Kit, 6” (Polisher) – Qty. 1 Meguiar’s Plastic Cleaner / Polish – Qty. 2 Carrand Contour Tire Wipes – Qty. 4 Received an email on April 1, 2018 at 8:50 AM...
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1.2
I didn't like
  • Being shipped the wrong item
#1227055
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Pep Boys - Almost Ripped Off
I went into a auto repair shop that I have use in the past and purchased my tires from to have my tires rotated. When I got to what I thought was Elliott Tire in Mount Vernon WA was now Pepboys. After having my tires rotated the tech came out and told me my Water Pump...
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1.0
I didn't like
  • So disappointed with this company
  • Being treated with disrespect
#1226493
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Pep Boys - Bad service

I got to pep boys at 7:45 a.m. i was told they could repair my tire in a hour and a half 2 hrs later and dtill waiting. I beleive because our bill was only 20 that they were putting us off. This is in the San Leadro store.
#1222655
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I went into a local Pep Boys in PA to get a tune up for an upcoming road trip. The clerk was nice and helpful walking me through the steps and showing me screens from his search for my cars info. Tells me that the plugs are $14.47 a piece (X4= 57.88) and the labor is...
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Anonymous
Mechanic

We call them the jip boys in our area. Good luck and follow through make sure you get the refund!!!

Pleasant Hills, Pennsylvania
#1217062
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My car had a tire noise and I saw an auto care near and got in, they showed me what happen and explain, they quote it. Brake pads my car's rotor was clean and beautiful and soft, I touch it. When I return to my city I made an appointment at Pep boys close my home, same...
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#1216483
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I brought my car in for a simple tire mounting and balancing not only do they ruin all for my rims they left the old weights on and balanced them with the old weights and then said that was the proper way to do it. After shaking my teeth out on the drive home I...
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1.0
#1211594
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Pep Boys - Tire nightmare

I came in and paid for 4 tires cooper adventurer. They only had 3 tires. They said they ordered it, they lied. The manager said he would call me, he didn’t. Terrible terrible customer service. I will never come back to this place for anything.
1.0
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Website
#1205870
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Contact Pep Boys

Mailing Address:
Pep Boys Customer Care
3111 West Allegheny Avenue
Philadelphia, Pennsylvania 19132
United States
Phone:
(800) 737-2697
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Pep Boys - *** boys steal your keys

My original Nissan key was taken off of my key ring and replaced with another programmed key. Now I have to do a police report because somebody that works at the Pepboys located at 1300 North Expressway Griffin Ga. One of their *** employees was planning to steal my car or they lost my key and kept silent about it.
1.0
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Reliability
Service Scheduling
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Turnaround Time
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Website
#1201788
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