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0 comments
2.3
Details
Pep Boys - Almost died
Pep Boys - Almost died
Pep Boys - Almost died
Had my front brake hoses replaced on their recommendations. 2nd day driving my truck the brakes failed coming to a very busy intersection. The brake peddle went to the floor. I pushed down on the emergency brake and drove it off the road into a stop sign. After...
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Author
Location
Norristown, Pennsylvania
Review #1403756 is a subjective opinion of poster.
0 comments
I took my car to Pepboys for an oil change back in February after it was done I checked my car and noticed they never replaced the oil filter after complaining to the manager he refused to believe me, stating I could be looking at something else because he asked the...
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Author
Location
Hempstead, New York
Reason of review
The damage to my engine and the filter was not changed and I was charged for one
Preferred solution
Let the company propose a solution
Review #1569355 is a subjective opinion of poster.
0 comments

Pep Boys - Appointment time means nothing

1.0
Details
I made an appointment for an oil change, which really only takes about 15-20 min to perform. After 3-hours of waiting and no courtesy check from the shop (it would have been nice if they told me it was going to take this f-long), I got up and asked, how much longer. When I was told maybe 45-min (which really means, at least another hour), I left. I will never ever (not even in my most desperate moment) go back to Pep boys. And neither should you
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Author
Review #1567061 is a subjective opinion of poster.
0 comments

Pep Boys in San Antonio Central, Texas - Inspection fee scam

This is not like the other amounts of money i saw but its a principle thing now. My daughter took my car for an inspection report ao i could get my renewal sticker. This is in Texas and the inspection fee is $7.00 but Pep Boys on San Pedro in San Antonio charged $13.00. Said there is a $6.00 fee for pep boys to do the inspection along with state fee. Definitely would warn EVERYONE not to go there. Would like State to audit them!
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Author
Location
San Antonio Central, Texas
Cons
  • Whole experience
Reason of review
Pricing issue
Loss
$6
Preferred solution
Full refund
Review #1566778 is a subjective opinion of poster.
0 comments

Pep Boys - Inspection fee scam

This is not like the other amounts of money i saw but its a principle thing now. My daughter took my car for an inspection report ao i could get my renewal sticker. This is in Texas and the inspection fee is $7.00 but Pep Boys on San Pedro in San Antonio charged $13.00. Said there is a $6.00 fee for pep boys to do the inspection along with state fee. Definitely would warn EVERYONE not to go there. Would like State to audit them!
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Author
Review #1566775 is a subjective opinion of poster.
0 comments

Pep Boys in Texas City-League City, Texas - Appointment didn’t matter!

On June 22, 2019 I looked Online for synthetic oil change coupons. Found Pep boys special $20 off synthetic chg. If you made an appointment oline. I made an appointment for 6. After driveng in the traffic i arrived at 545 about and was told ,”we have only 1 persin working. He then said he could get me it about 30 min. We all know that means about an hr. I declined and left. There seems ti be a communication problem. Needless to say I was not very happy about that whole thing the gas and the time is spent to drive there. Just thought I would let you know this thanks
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Author
Location
Texas City-League City, Texas
Cons
  • Inability to perform confirmed service
Reason of review
Explained alredy
Preferred solution
Let the company propose a solution
Tags
  • unperformed service charge
Review #1565569 is a subjective opinion of poster.
0 comments
I made an appointment on-line to leave my vehicle yesterday(June 5)& they had ALL day to change the oil (June 6).I came to pick it and waited a bit to have him give me my keys. That did not really bother me, could see they were very busy. I backed my car out of the...
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Author
Review #1552174 is a subjective opinion of poster.
0 comments
I called in the morning about purchasing a carb rebuild kit 37-934 and was told they can not take over the phone orders any more and would have to go to the store and as long as I was there on Wednesday they could have my kit by the week end so I was there that...
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Author
Review #1522361 is a subjective opinion of poster.
3 comments
1.0
Details
I asked brain on phone how much to find leak in air conditioning he replied 34.99 when I arrived Scott told me 59.99 they correctly then said 34.99 then I waited over a hour to be told dye the only way we can tell $258.00 then why did they tell me 34.99 and charge me...
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Anonymous
#1687606

Get overs take your business some place else. Its a shame how they get/ try to get over on you and blame labor as the result of such expensive maintenance costs. Pepboys come ...

Author
Location
New Castle, Delaware
Review #1521071 is a subjective opinion of poster.
0 comments

Pep Boys - Charged 2000.00 to fix brakes dealer would have charged half that

1.6
Details
first estimate 800 than 1300.00 last 2000.00 they were slow took 4 days and charged double plus 25 % what it should have cost this is a bad co taking advanest of por working folks lee in memphis tn wish i could take them to small claims court but would not have the time or money to presue action with all their lawyers and deep pockets everyone who works at the poplar store are very rude and stupid on the service end of the auto dealers code
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Author
Pros
  • Mechanics demonstrating problems
Cons
  • Rotten quality and poor customer service
  • Dishonesty of work needed to be done
  • Price service
Reason of review
Pricing issue
Loss
$1000
Preferred solution
Price reduction
Review #1520053 is a subjective opinion of poster.
0 comments

Pep Boys in Wilkes-Barre Township, Pennsylvania - Rebate falsely advertised

1.8
Details
Mailed in 2 reciepts for $25.00 values. Advertising Rain X windshield wipers. Half off if bought 2 by giving back $25.00 per purchase. Each pair of wiper blades were purchased separately on different dates and with different cards. Just got my Visa Prepaid cards and it is stating they are only for $12.00 not to mention it must be used by August of this year and a $3.00 maintenance fee. I will no longer waste my time with these in store gimmicks. The point is, please deliver what you advertise. I will not be going to a Pep Boys store anytime soon. I'd rather give my money to my local store. Thnx for reading my rant....
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Author
Location
Wilkes-Barre Township, Pennsylvania
Review #1515384 is a subjective opinion of poster.