Pep Boys

This review is for the following Pep Boys location: 598 NJ-38, Maple Shade, NJ 08052. I went to get an alignment and to replace two rear bald tires.

The alignment was not completed (picture of readout attached). Instead of two rear tires, the technician replaced one rear and one front tire. Thereafter, the front desk called to inform that two other tires should be replaced as one of them was nearly bald (which was a rear tire) and the tires had a different pattern.

To top it off, the technician recommended replacing rear drum brake pads that still have 75-80% of material on them. Of course, Pep Boys' 'fine team' admits to no wrongdoing and charged every penny for their 'exceptional services'.

Edison New Jersey pep boys on old post road. Brought our car in for a new tire and technician broke our ignition.

They drove the car in to the garage with no issues. The technician jammed the key in and screw up our ignition so key wouldnt turn. My wife even came down with another key and that didnt work. The manager on duty said nothing and offered no help.

He just wondered around staring at the ceiling. We had to have our car towed to the ford dealer for a new ignition. The ford dealer said the inside of the ignition was all twisted and bent. The new ignition and install cost us over $500.

I reached out to pep boys corporate and the store manger called me after I told corporate I only wanted to talk to the regional or district manager. I called again and still no phone calls.

Issue me a credit for both invoice's over charges. $503.75 total, same invoice had a charge of $220.17 for outside purchase, invoice does not say what this charge is for?

I did not authorize this purchase or this service. They did not complete this service, the total service was for a broken Door Handle Latch Cable, which they could not get, if they could get it will cost $90.00 plus service to install. I purchased it on line for $27.01including tax and shipping charges. I have all copies of invoices(Pep boys) plus receipt for $27.01 which i paid for the the Door latch cable.

I have all of these receipte's plus my letter to you. I will send all of these invoices and receipt to you at your address at Las Vegas, Nev 89134 or unless You inform me to send it elsewhere.

My phone no. is 210 241 ****, this is also my PepBoys contact no.before that 210 655 ****. I have been with your co.

for a very, very many years, all the way back to the 1990', That has been over 20yrs.

These over charges a never happen until now. Call me & Tell me where i need to send you this ltr.

I turned my car into Pep Boys and stated I didn't know what was wrong with it I needed to diagnostic done on it they did $1,200 worth of work I picked it up drove it to work and it blew a head gasket they have not help me or return my calls they simply stated it was not their fault I need to know where I go do I get a lawyer do I call the better Business bureau they cannot do this to me I'm out my car they charge me $1200 on my credit card and now I have no car I paid for a rental car for 2 weeks because I travel for my job with my car and I can't even get a return phone call do I pick it their store get all my friends and family and loved ones to help me put up signs outside the store saying their crooks their criminals they won't even return a phone call they won't help me at all

HUSBAND'S MADE AN APT FOR OUR SUBURBAN FOR AN OIL PAN GASKET TO BE REPLACED ON A TUESDAY ( SPOKE WITH ALEX) SAID I DONT HAVE AN APT thursday at 8am THE GUY AT THE COUNTER SENT ME TO THEYRE OTHER LOCATION 10MIN DOWN THE ROAD TO TELL ME I DONT HAVE AN APT I WAS AT THE RIGHT LOCATION FIRST. THEN I GO THEYRE AGAIN AND HE SAYS OH IM SRY.

NOW ITS 855AM HE STARTS TO PUT ME IN THE COMPUTER AND ASK ME A FEMALE... " DO WE HAVE TO DROP THE DEFERENTIAL? " I SAID WHAT? I HAVE NO IDEA.

Then starts to TELL ME HOW MUCH I SAID NO SIR ALEX TOLD MY HUSBAND'S ITS 450, not 950. Mean while the store manger is sitting next to the gentleman putting me in the computer says with an additued just give her the price I don't feel like fighting with her. Wow I said to myself.. w.e I let go.

So now I asked how long about and my husband told me 3 hrs. He said you'll have it back by 3. I said ok perfect now it's almost 5 haven't heard from them I call the store and they say oh almost done 2 men working on it right now They close at 7. So I said ok..

l leave at 6 get there and im watching the guy work on my car for a half hour on his phone laughing ans talking while working on my vehicle.. well long story short I get home oil pooring out on my pavers 4.6k worth of damages with I have in text with couprtate they will pay for along with 3k worth of rental fees and for them to tell me I blew the motor. No I didn't your man that did the job. No one answers in couprtate.

I would never go here.. im going to news stations,dmv and lawyers.

Since no one answers and the claims rep does not answer any phones calls theu have had my car since the 9th of Nov now it's dec1 if I take the car off theyr3 lot the claim will be denied. No answer no emails back whst to do.

Went in for inspection for Audi A4 left my car they contacted me to say would not pass it need rear window light assembly would be $276 I agreed to this, little pricey but need my car for work. Called me next day to say they were working on light assembly but after more testing my parking brake on the driver's side was not working would be $1500 it needed a control module, I insisted it was working.

If it was a control module, neither side would have worked. He said that he would test it again but still not working. I said to reject it, I would fix it myself. So when I went in he changed me $444 not $276 because of rehooking it to computer and retesting parking brake.

My wife was waiting outside he didn't want to give me my keys, keep going on about everything, I finally said I need my keys. I got home, took off my tire and parking brake was unplugged. I plugged it back in and it worked fine ! I went back to pep boys, and told manager nothing was wrong with my brakes and cloth interior was left hanging down after light assembly replacement.

He said I was next in line 3 hrs later I see a mechanic that checked me out and said my parking brake was not working. When I tried telling him it was unplugged, he insisted it was not working. I was not going to take a chance on anything else be done to my car, so I got my keys and left. Went down the street and had an inspection sticker within an hour !!

I ask for a parcel refund not a full refund, and they offered me to repair interior lining and free oil change. No, thanks, not touching anything of mine again.

Hello,

Congratulations for hiring the great crooks, working on your stores, cheating people, wasting their time, not knowing how to do their jobs. Even the people inside the service bay, do not know how to change a tire.

Amazing, great.

People at the check in and check out counter, are great, they know how to be ignorant and deny their early commitments and deny the earlier given quotes.

Wow.

Yesterday I was cheated at the Sharpstown location (Southwest Freeway). I checked and rechecked the quotes, online and over the phone. I booked an appointment at the location.

I visited and the person (at checkin) confirmed the appointment, and took my car to the service area.

I was asked to wait and wait and wait. While I could the struggle going on in the service area, and i was repeatedly asked to wait, and be patient and wait and be patient.

This practice took 4 hours.

After 4 hours those untrained struggling workers were able to mount the tires somehow.

Then they performed a 3 minutes alignment on my car.

Finally I was asked to pay before the car comes out of the service bay.

I was asked to pay $1,245.70, for the great service and 4 hours of wait and stress.

While I was quoted $1,085.00 online at the appointment confirmation and later on phone.

I was forced to pay the amount they billed and earlier quoted price was denied. Having no option paid the amount.

Now at this stage I have a few understandings and questions.

I completely understand and confident that you do not care about any stupid customers like me and their stupid msgs like this.

I do understand and am sure that there is no force to make you reply this email. But I assure you I will not forget this and I will inform everyone I would ever meet in my life.

I do not understand why would you quote the prices online and over the phone, that you can not honor ?

I do not understand why would you hire crooks to cheat people on the counters ?

I do not know why would you hire the people to work in service areas,, those who can not even mount the tires ?

I do not understand why and how on earth it may take 4 hours to mount tires on a vehicle ?

I do not understand that mounting tires takes 4 hours while an alignment job takes on 3 minutes ?

Well I did learnt my lesson and got properly punished for my mistake to trust Pepboys and letting them rob me.

The last episode of this serial is that, my car started dancing as soon as I approached the ramp on 610. Pepboys was already closed while I was waiting for my car.

So having no option, spent another hour to get back to home in a turtle walk speed.

Today got the car fixed somewhere else, thanks God not the Pepboys.

I suggest and advise you to keep the practice, keep cheating, keep hiring crooks, keep hiring untrained mechanics, keep spoiling people's cars. This will keep you in business for good.

I am trying my best to spread the standards and policies of your business, considering to seek, some advise for the recovery of my money that has been taken wrongfully and the time I was made to spend leaving everything else unattended.

Regards.

Fazal Ahmed Khilji

Long story short I ordered Michelin tires and I get installed Uniroyall at the same price.. Not only that the new tire it is thinner according to the mechanic it was the manufacturer correct tire the original bill was around 950 and I end up paying over 1500 just because they said they replace a single tire sensor..

my TPS light it is ON in my dashboard after I drive it for a few minutes but the worst part it is they didnt perform an alignment and charge for it.,, my car it is not safe to drive it goes to the right in less then 100 feet. I mentioned this to the shop and I get ignoredthis is my familys car Do you drive a car in this condition with your family???