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Had my front brake hoses replaced on their recommendations. 2nd day driving my truck the brakes failed coming to a very busy intersection. The brake peddle went to the floor. I pushed down on the emergency brake and drove it off the road into a stop sign. After...Read more
I made an appointment on-line to leave my vehicle yesterday(June 5)& they had ALL day to change the oil (June 6).I came to pick it and waited a bit to have him give me my keys. That did not really bother me, could see they were very busy. I backed my car out of the...Read more
I called in the morning about purchasing a carb rebuild kit 37-934 and was told they can not take over the phone orders any more and would have to go to the store and as long as I was there on Wednesday they could have my kit by the week end so I was there that...Read more
I asked brain on phone how much to find leak in air conditioning he replied 34.99 when I arrived Scott told me 59.99 they correctly then said 34.99 then I waited over a hour to be told dye the only way we can tell $258.00 then why did they tell me 34.99 and charge me...Read more
Pep Boys - Charged 2000.00 to fix brakes dealer would have charged half that
first estimate 800 than 1300.00 last 2000.00 they were slow took 4 days and charged double plus 25 % what it should have cost this is a bad co taking advanest of por working folks lee in memphis tn wish i could take them to small claims court but would not have the time or money to presue action with all their lawyers and deep pockets everyone who works at the poplar store are very rude and stupid on the service end of the auto dealers code
- Mechanics demonstrating problems
I didn't like
- Rotten quality and poor customer service
- Price service
- Dishonesty of work needed to be done
Pep Boys in Wilkes-Barre Township, Pennsylvania - Rebate falsely advertised
Mailed in 2 reciepts for $25.00 values. Advertising Rain X windshield wipers. Half off if bought 2 by giving back $25.00 per purchase. Each pair of wiper blades were purchased separately on different dates and with different cards. Just got my Visa Prepaid cards and it is stating they are only for $12.00 not to mention it must be used by August of this year and a $3.00 maintenance fee. I will no longer waste my time with these in store gimmicks. The point is, please deliver what you advertise. I will not be going to a Pep Boys store anytime soon. I'd rather give my money to my local store. Thnx for reading my rant....
Wilkes-Barre Township, Pennsylvania
Pep Boys has unethical business practices, performs unprofessional services, and has zero liability for their negligence when they destroy your vehicle. On or about of February 20th 2019, I had called prior to debrief what service I wanted to be done to my car "Oil...Read more
I am never going to advise or take my car here ever again. It wasnt about the money, have it no matter what. Took my car here for a diagnostic. I waited a whole day just to find out i needed something else done. 3 months later my car wouldnt start had my car towed...Read more
District 6, Maryland
I wasn’t going to review this shop but it finally got the better of me. I feel I have the “right”. Three years ago, I had a $600 brake job done on my 2005 Dodge Ram. It was “time” and I got tired of the hard braking. I have always had good luck at Pep Boys in the past,...Read more
- Ease of getting a timely appointment
- Customer service for appointments
I didn't like
- Mechanics attitude
- Quality of products
Pep Boys - Im a employee
So Saturday is my high holy day right i ask upon hire if u can have a Saturday here and there off. Once employed i asked when will i get my Saturday. MANGER LAUGHED IN MY FACE. But a christian get his Sunday off been here a year
Pep Boys - On line tires
ordered 4 tires , sent 3 correct tires and one wrong size , received return slip and returned wrong tire now three weeks and no correct tire , called yesterday and nothing had been done, worst service and online order yet.
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