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I purchased a steering wheel and adaptor for you 3 days ago the steering wheel is fine but the wheel adaptor does not fit the column please call me at your earliest convenience at 813 735 4091 my vehicle is a 94 mercedes c280 6 cyl its a simple problem for you to...
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#1274018
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5/30/18 order #1354140222 placed order with Stephanie S. Paid $31 extra for expedited shipping. 5/31/18 order picked up by Fedex at 2:12 pm in Indianapolis, IN 6/1/18 order In-Transit at Houston, TX 6/2/18 order in Cypress, Tx 6/5/18 order recieved by me in Port...
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I didn't like
  • Item not shipped as ordered
  • Poor service
#1272851
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I take care of - manage 15 company vehicles - I take them to Pep Boys when I can for service because the price is usually good and they have all Ii need (batteries & tires & oil changes & tire rotations. Why don't I take them ALL the time to Pep Boys? Because half the...
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3.7
#1271246
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Went in for a simple transmission fluid change, only to get a call to come pick up my car bc they did not have have the correct adapter since they say my car did not have a dipstick which is clearly located right behind the oil dipstick. Technician was too incompetent...
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Anonymous
Scott

Always change my own oil.... ATS all plastic, can find jucking points.So........... Went to Pep boys....Very competant service, hewing into the store to carry ouy 5 qts of MOB...

Anonymous
Alix

I will never go to pep boys. If they even bother to look at you it’s a miracle. The employees are all in a group talking to each other and ignore the customers. And if you can...

1.0
#1270801
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Went to Pep Boys and was told I needed a new fuel pump along with 5 other items. Quoted me 1600 then brought the price down to 1400. My daughters car and she is away at college so I had no choice. While driving it on the highway two hours after leaving the store the...
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1.3
#1264322
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Pep Boys - Website woes

I ordered some parts from their website. Everything that I put in the cart said that it would be available the next day. After I checked out and paid for the order, then it tells me it could be 4 or 5 days before I could pick up my order. If I wanted to wait for my parts I would have ordered from Rock Auto and paid $10 less
#1263503
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Okay, so my issue is not as bad as most I saw here, but still........ an issue it is. Needed new windshield wiper blades. Went to Pep boys in Bensalem Pa. At that time they had a huge selection. While looking around I saw Rain-X blades advertised in store as: buy (2)...
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2.4
Edgewater Park, New Jersey
I liked
  • Convenient location
#1262104
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I went to Pep Boys for a new tire due to a flat on my way to work at around 6:30am. I waited for the store to open their doors and i was the first customer at 8am. At 9:15am I paid for my tire and proceeded to where the mechanic left my car. Upon approaching my car, I...
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#1254667
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You guys have the worst customer service I have ever witnessed. The manager at your location 4311 Montano RD Albuquerque, NM I believe his name is David Colon refused to look at my car after I stated that it was shacking at 55 MPH. They had done a wheel alignment for...
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1.0
I didn't like
  • Customer service
#1243220
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Contact Pep Boys

Mailing Address:
Pep Boys Customer Care
3111 West Allegheny Avenue
Philadelphia, Pennsylvania 19132
United States
Phone:
(800) 737-2697
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Your employees at Caguas PR 00725 are gross they have no manners They do not on their vocabulary good mornings thank you can I help you is not on their vocabulary treatment is worst. I hope I don’t have to comeback
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Anonymous
Durpa

No because MOST customers give you a sarcastic response when you greet them. you say “good morning” they say “what’s so damn good about it”. Thank you gets you “why are you th...

Anonymous
Rach

Are you kidding anonymous? I bet you work for these clowns. Its is called customer service and it is what brings people back.Get a clue .

1.2
Caguas, Caguas
#1241852
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