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I wasn’t going to review this shop but it finally got the better of me. I feel I have the “right”. Three years ago, I had a $600 brake job done on my 2005 Dodge Ram. It was “time” and I got tired of the hard braking. I have always had good luck at Pep Boys in the past,...
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2.8
I liked
  • Customer service for appointments
  • Ease of getting a timely appointment
I didn't like
  • Mechanics attitude
  • Quality of products
#1474521
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Pep Boys - Im a employee

So Saturday is my high holy day right i ask upon hire if u can have a Saturday here and there off. Once employed i asked when will i get my Saturday. MANGER LAUGHED IN MY FACE. But a christian get his Sunday off been here a year
#1473655
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Pep Boys - On line tires

ordered 4 tires , sent 3 correct tires and one wrong size , received return slip and returned wrong tire now three weeks and no correct tire , called yesterday and nothing had been done, worst service and online order yet.
#1466268
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Pep Boys - Horrible customer service

Ordered tires to be told they will in the store the day of my appt. this did not happen. Walked a mile home & had to walk a mile back to pick the car up. When a little consideration to contact me and advise me this was taking place could have resolved this. So I told them I will go somewhere else, got Oh okay have a good day. Sad Is this wrong or am I wrong?
1.5
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
#1463378
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Pep Boys - They damaged something in order for me to return

I went there for an oil change, the one in Miami, off Flagler Street. The "manager" always used to say I will give you a 10% discount, so the day after the "oil change" my car started to drive slow and I had no power, I called a friend mechanic, he said "someone" had unscrewed a hose, something he fixed with his bare hands, and of course it was the PepBoys that did it so I would return the next day and probably charge me $200 for just tightening a tiny screw. I never went back! Thieves!
#1463163
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My wife experience with pep boys in Forest Park, Illinois

In mid June my wife has taken her honda to the pep boys in Forest Park, Illinois for questions she had with tires. The women at the store Ivonne has been very honest with my wife in regards what she needed done with the tire. Since then my wife has selected this Pep Boys to have maintenance perform on her vehicle, my vehicle and my sons. Ivonne and Alex always had the customer being first and for most on there mind no matter if we di not do business with them in the past. Both of them need be congradulated on their dedication to the company. Thank You Now you have a new customer Happy Mr.Vance
#1457846
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I have used the Auburn Pep boys for several years now. I have always been treated well until today. I set up an oil change and transmission fluid change 4 days ago. I was quoted $ 34.99 for the oil change and $218 for the transmission fluid change. When I got to the...
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1.0
I didn't like
  • Level of dishonesty at this store
#1453619
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I got my tire changed in February 2018, today one tire came off the rim, after examination in Pep Boys shop, nothing seemed to be wrong with the tire besides that they were pieces of shread rubber inside the tire, the outside looked perfectly normal. Pep boys didn't...
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#1437847
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Pep Boys - REBATE CARD FEE

REBATE CARD HAS A MONTHLY MAINTENANCE FEE OF THREE DOLLARS. THAT'S ABSURD.
2.4
Details
Customer service
Service Scheduling
Staff
Value for money
Website
#1436136
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Contact Pep Boys Customer Service

Mailing Address:
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pennsylvania 19132
United States
Phone:
(800) 737-2697
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Pep Boys Products and Services Reviews

Pep Boys in Sterling Heights, Michigan - Over charging

I called pep boys in Eastpointe michigan about 2 front struts on my car just the struts, i had a quote of 85.00 dollars per side and 45.00 dollars per side for labor. I asked can i get it done today he said let me check phone goes dead i call back and give the same info again and it jumped from 260.00 dollars without the alignment to over 700.00 dollars, i said no thank you and called another pep boys on vandyke in sterling hts. And they gave me an even higher price so i said thats ok and the person on the phone tried to justify the price and in mid conversation they said it was because it was a hatch back. They are only doing 2 front struts and the alignment.
1.1
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
#1435927
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