Pep Boys - Website woes
I ordered some parts from their website. Everything that I put in the cart said that it would be available the next day. After I checked out and paid for the order, then it tells me it could be 4 or 5 days before I could pick up my order. If I wanted to wait for my parts I would have ordered from Rock Auto and paid $10 less
Okay, so my issue is not as bad as most I saw here, but still........ an issue it is. Needed new windshield wiper blades. Went to Pep boys in Bensalem Pa. At that time they had a huge selection. While looking around I saw Rain-X blades advertised in store as: buy (2)...Read more
Edgewater Park, New Jersey
- Convenient location
I went to Pep Boys for a new tire due to a flat on my way to work at around 6:30am. I waited for the store to open their doors and i was the first customer at 8am. At 9:15am I paid for my tire and proceeded to where the mechanic left my car. Upon approaching my car, I...Read more
You guys have the worst customer service I have ever witnessed. The manager at your location 4311 Montano RD Albuquerque, NM I believe his name is David Colon refused to look at my car after I stated that it was shacking at 55 MPH. They had done a wheel alignment for...Read more
I didn't like
- Customer service
Your employees at Caguas PR 00725 are gross they have no manners They do not on their vocabulary good mornings thank you can I help you is not on their vocabulary treatment is worst. I hope I don’t have to comebackRead more
I took my truck in for a power steering leak. In 10 mins of my car being on the lift I was told the repair would be $2700. They charged me 2 times for the part. I decided to get a second opinion because their diagnosis wasn't sitting right. Needless to say I took my...Read more
Pep Boys - Oil change
I took my 2005 Nissan Sentra to Pep Boys in Chula Vista Ca, to change the oil they put 5 quarts of oil in my car instead of 3.5 I drove out of there and 2 miles down the road I started smelling burning so I pulled over to check the dipstick and they overfilled it that is so bad for any vehicle you can easily blow a oil gasket .
I ordered the following items from Pep Boys on March 31, 2018 Order # 1326537737 Griot’s Garage Random Orbital Kit, 6” (Polisher) – Qty. 1 Meguiar’s Plastic Cleaner / Polish – Qty. 2 Carrand Contour Tire Wipes – Qty. 4 Received an email on April 1, 2018 at 8:50 AM...Read more
I didn't like
- Being shipped the wrong item
I went into a auto repair shop that I have use in the past and purchased my tires from to have my tires rotated. When I got to what I thought was Elliott Tire in Mount Vernon WA was now Pepboys. After having my tires rotated the tech came out and told me my Water Pump...Read more
I didn't like
- So disappointed with this company
- Being treated with disrespect
Pep Boys - Bad service
I got to pep boys at 7:45 a.m. i was told they could repair my tire in a hour and a half 2 hrs later and dtill waiting. I beleive because our bill was only 20 that they were putting us off. This is in the San Leadro store.
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