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Pep Boys - I too was charged the extended limited warranty each time.

I was going over my receipt and discover charges that i did not ask for and it was not offered. Today, i ask the customer sales representative why was i chsrge the warranty. He stated it was a option. But why was it added without permission. No answer to that, except i can remove it from the ticket. My question was not answer but was actually avoided.
#1327628
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Pep Boys - Six plus hour wait

I arrived shortly after 9:00am for an oil change at the bustleton ave location. Geo advised it would be a 2 hour wait. That was 6 hours ago and I am still waiting. After three hours I approached Geo who said it would be another hour or so. Now it is too late to go somewhere else. Pep boys is officially the worst
1.0
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Reliability
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Turnaround Time
Value for money
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#1327230
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I had an appointment at 10 am I drop my truck off to have rims put on I got a call at 20 after 12 telling me they need a 6$ part and they won’t have it till 5. I assumed they were working on my truck because o had an appointment they hadn’t started on my truck I had to...
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1.0
Fullerton, Pennsylvania
#1325416
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Pep Boys - A few words? destroyed my engine

its a shame... i trusted these guys but they forgot to put fresh oil in the car when i got my oil change. so now i have possible engine damage. Angry
2.2
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Customer service
Product or Service Quality
Reliability
Service Scheduling
Staff
#1318961
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I'm was sitting in pep boys waiting for my vehicle, when I read your article and sho-nuff, they tried to get too. Thanks
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4.9
#1295430
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Applied for,a Pep boys card. Got 1,200.00 limit. Took my daughters car to Pep Boys Tyler Texas. They had the car 3 hrs. 4 New Rotors and pads complete on vic month ago. Took it there because of a intermittent noise. And the car pulling to the right. They said she...
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#1292932
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I called their ( Pep Boys) tow truck service at 9 am.After 3 calls the tow truck never came. I called the following morning but was unable to get anyone to pick up the call even after 2 hours of calling. I called customer service, explained the problem they put me on...
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#1291734
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This is a fraud business. They charge you more promising a $50 rebate card which they say will take 4 weeks and it never arrives ant they say they have no control over the same and reissue the same which also never comes. Sham business. They say they have no control...
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#1289206
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Pep Boys - Oil change

My engineer blew because of no oil! I had oil change at Eastgate store, they forgot to put in oil!
#1287785
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Contact Pep Boys

Mailing Address:
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pennsylvania 19132
United States
Phone:
(800) 737-2697
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Pep Boys - Goggle

I was looking for a location close to where i lived, and put in Research and it came up 8335. I was shocked to see someone on the site in one of the bay doors showing both middle fingers, what is that about?. Won't be taking my car there.
#1287158
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