filters
State:
Show
City:
Show
Product:
Show
I purchased 4 tires and a full car wheel alignment on 4/7/2019 from Pep Boys. The tires are BF Goodrich g-Force COMP-2 A/S with a 45,000 mile warranty. During the last time I took my car in for inspection, the mechanic stated that my tires were worn out. I was shocked...
Read more
Anonymous
Anonymous

All of that and you failed to do the one thing you should have : issue a formal letter of complaint and serve it via Certified Mail return receipt requested. In it you should ...

1.0
#1384030
Reply to reviews
Show

Pep Boys - Very expensive

Stop for a head light change initial price 83$. Them call me back and said it will be 193$ for a a bulb that cost 3$ unbelievable well it will happen only ones since the police stopped me last night for the burn light outrageous
1.4
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Service Scheduling
Staff
Turnaround Time
Value for money
#1377251
Reply to reviews
I ordered Brake rotors and paid for one day delivery. Two days later called their CS line and was promised it would be here that day by 8:00. Of course that was a lie. Finally got it the following evening but it was the wrong part. Ordered rotors for a Toyota with five...
Read more
1.4
#1374350
Reply to reviews
Any oil filter for a modern vehicle is more than $4.99. So you have to pay the difference. You are not getting a deal, you are getting ripped off by Pep Boys. OK, here are more words. Rebate credit card expired. They will not reissue or add the rebate back. Lost...
Read more
Anonymous
Stvj07

Been waiting on 3 oil and filter rebates for $10 each. Checking status shows "approved" for months now. It even says allow 8 weeks for your rebate to process but that was week...

1.0
#1357694
Reply to reviews
I was trying to find an honest garage for my vehicle because I am getting to an age now where I do not want to keep having to DIY mechanical problems, and I made the mistake of settling on Pep Boys.... I had them do their free check of the A/C system, and they came...
Read more
h.kitchener
h.kitchener

Scams in the auto repair industry have been going on for decades, ever since the first Model T came chugging out of Henry Ford's small garage. People go to places like Pep Boy...

1.7
I liked
  • Uber service they provide during vehicle work
I didn't like
  • Claims of false mechanical problems to increase costs
#1354242
Reply to reviews
Pep Boys - Over Charging
I took my vehicle in to Pep Boys to have a service. Brakes possibly, oil change, new spark plugs. As the car was on the lift I had a Question for the Mechanic about fluid leaking from a spot at the rear of the car. He said it was the differential & it needed a gasket....
Read more
#1352226
Reply to reviews
> >Dear Mr Icahn, > >I am writing you today to tell you how disappointed I am with your PEP boy store in Granada Hills California. My car was towed into your store to replace an alternator. I was quoted over 1000.00 for the repair. I question it to why so much and your...
Read more
#1350755
Reply to reviews
Pep boys put an bad alternator on vehicle while driving down the expressway at 65mph on an afternoon during rush hours in middle of hwy vehicle shut off I was very traumatized for the facts I didn’t know what to do had child in back seat screaming and couldn’t get over...
Read more
h.kitchener
h.kitchener

For your future edification, there is a light on the dash panel that lights up signifying the alternator is not working correctly. When you see that light illuminated, it mean...

1.0
#1349713
Reply to reviews
I got online coupon I call to set up an appointment they told me what kind of coupon I told them the $20 off SIM thetic are high mileage they said that's fine we'll schedule an appointment I come in they do the oil change and then the coupon is only for full synthetic...
Read more
#1349311
Reply to reviews
Pep Boys - Their mechanic does not know anything!
Pep Boys - Their mechanic does not know anything!
Took my 1999 Lexus on 5-30-2018 to local PEP BOYS at 6325 Fallbrook Ave., Woodland Hills, Ca. for having the Engine light on as well as RPM fluctuating. They stated that ignition coils as well as spark plugs needed to be replaced. They worked on engine problem and...
Read more
#1349112
Reply to reviews