Latest review first
Pep Boys - Pepboys Scam
I have tried to do my online rebate about 12 times, it usually says that my receipt information can't be found. I just got a little further and is now stuck at trying to put my state in. It says to use the dropdown menu, there is no dropdown menu for States and it will not let me type it in. They have made this so frustrating, I assume they do this on purpose so they don't get many rebates.
Company wrote 0 public responses to the review from Dec 08.
I was at this this location on this day 11/29/2018 to have my 2003 Camry serviced (oil changed) and one of the associate who is dealing with me told me that tire rotation is included in the price already. He told me that it will take an hour for me to wait because of...Read more
Company wrote 0 public responses to the review from Nov 29.
Pep Boys - Disappointed
i made an appointment online, when went to the shop next day they refused to honor that appointment. They said it is not this store who gave the appointment and they too busy. No one should use their online system if it is unreliable to consumers. i guess it is just another way to get customers and choose or reject as they wish.
Company wrote 0 public responses to the review from Nov 25.
Had my front brake hoses replaced on their recommendations. 2nd day driving my truck the brakes failed coming to a very busy intersection. The brake peddle went to the floor. I pushed down on the emergency brake and drove it off the road into a stop sign. After...Read more
Company wrote 0 public responses to the review from Nov 19.
After an oil change and tire rotation, I took a little trip an found that I had developed a shake in the steering wheel. I went back the next day to explain the problem and get the front wheels rebalanced but I was told it would cost $60 dollars! as a low-income...Read more
Company wrote 0 private or public responses to the review from Nov 16.
Oil change gone bad in Tuscaloosa AL. Ruined my engine. Said they ordered a new engine, never did. Held car for 3 weeks. Even cancelled my claim I made with corporate on Oct. 4. Told me car was ready, learned no engine replaced and they said nothing wrong with my car...Read more
Company wrote 0 private or public responses to the review from Nov 15.
I waited for months for my $86 dollar rebate to arrive all to find out someone stole the rebate card. Since my mail box is a locked box and we have never had stolen mail I have to think it was an inside job from a Pep Boys employee. Either that of the Post women stole...Read more
Company wrote 0 private or public responses to the review from Nov 08.
I didn't like
- Rebate scam and inside job rip off of my rebate
Pep Boys don't honor prices posted on their web site in their shops. They post reasonable prices on their web site to get you into their shops. When you get the invoice, prices for parts will be much higher than what is listed on their web site. They say the prices are...Read more
Company wrote 0 private or public responses to the review from Nov 03.
I didn't like
- Need to honor their web site prices
3 alternatives in 16 months at Pep Boys
June 2016 I had alternator replaced. It went bad in 4 months. The next alternator went bad within a yr. I think its called Prostart..
Company wrote 0 public responses to the review from Oct 27.
145 Shoemaker Road, Pottstown, PA 19464 Went to Pep Boys for new front brakes. Had previous pair installed at the same store. Was told that both brake calipers needed replacement. The passenger side caliper was supposedly repaired there the last time. One of the...Read more
Company wrote 0 public responses to the review from Oct 26.
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