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2.3
Details
Pep Boys - Almost died
Pep Boys - Almost died
Pep Boys - Almost died
Had my front brake hoses replaced on their recommendations. 2nd day driving my truck the brakes failed coming to a very busy intersection. The brake peddle went to the floor. I pushed down on the emergency brake and drove it off the road into a stop sign. After...
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Author
Location
Norristown, Pennsylvania
Review #1403756 is a subjective opinion of poster.
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Pep Boys Stiffed Me

1.0
Details
Per Boys stiffed me on a rebate. Long story short - Keep the $20. Bye Bye Pep Boys.
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Author
Reason of review
Poor customer service
Loss
$20
Preferred solution
Losst a customer.
Review #1585120 is a subjective opinion of poster.
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Pep Boys in Sedalia, Colorado - Great service

5.0
Details
Will at pepboys in highlands ranch was extremly helpful after i scratched my bumper. I would reccommend the team at his location any day.
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Author
Location
Sedalia, Colorado
Reason of review
Good customer service
Review #1578142 is a subjective opinion of poster.
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Pep Boys - David Colon Shyster!

David Colon is a shyster and for the life of me I cannot figure out what he is getting out of it - kickbacks from Pep Boys?! I paid $189 for lifetime alignments but when I went in to get an alignment, my entire car was torn apart - no alignment was done and he charged me $40 saying nothing is free! What a *** - turns out I had a defective and dangerous tire he refuses to replace - even though I purchased a WARRANTY and it's a MANUFACTURER DEFECT! He is trying to charge me $86. There is not a curse word I can think of to accurately describe this sorry excuse of a human. He has hosed over my son as well when he was the manager of Just Brakes. Never again!
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Review #1573531 is a subjective opinion of poster.
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Pep Boys in San Antonio Central, Texas - Got a new battery for free.

5.0
Details
My battery went dead, so my wife took it in and was going to pay for a new one, but the female employee told her you have a warranty and it expires next month. We got a new battery and so yes they are honest with the customers.
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Author
Location
San Antonio Central, Texas
Pros
  • Price
Review #1571762 is a subjective opinion of poster.
0 comments
1.5
Details
Never ever buy any battery from Pepboys if you ever need them to replace one. Twice, I brought a battery back that is still under their 3 year replacement and they will "mickey mouse" test it on their charger and it will print out a list showing that it is holding a...
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Author
Cons
  • Wont honor battery replacement warranty
Reason of review
Return, Exchange or Cancellation Policy
Loss
$190
Preferred solution
Full refund
Review #1570402 is a subjective opinion of poster.
0 comments
I took my car to Pepboys for an oil change back in February after it was done I checked my car and noticed they never replaced the oil filter after complaining to the manager he refused to believe me, stating I could be looking at something else because he asked the...
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Author
Location
Hempstead, New York
Reason of review
The damage to my engine and the filter was not changed and I was charged for one
Preferred solution
Let the company propose a solution
Review #1569355 is a subjective opinion of poster.
0 comments

Pep Boys - Appointment time means nothing

1.0
Details
I made an appointment for an oil change, which really only takes about 15-20 min to perform. After 3-hours of waiting and no courtesy check from the shop (it would have been nice if they told me it was going to take this f-long), I got up and asked, how much longer. When I was told maybe 45-min (which really means, at least another hour), I left. I will never ever (not even in my most desperate moment) go back to Pep boys. And neither should you
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Author
Review #1567061 is a subjective opinion of poster.
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Pep Boys in San Antonio Central, Texas - Inspection fee scam

This is not like the other amounts of money i saw but its a principle thing now. My daughter took my car for an inspection report ao i could get my renewal sticker. This is in Texas and the inspection fee is $7.00 but Pep Boys on San Pedro in San Antonio charged $13.00. Said there is a $6.00 fee for pep boys to do the inspection along with state fee. Definitely would warn EVERYONE not to go there. Would like State to audit them!
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Author
Location
San Antonio Central, Texas
Cons
  • Whole experience
Reason of review
Pricing issue
Loss
$6
Preferred solution
Full refund
Review #1566778 is a subjective opinion of poster.
0 comments

Pep Boys - Inspection fee scam

This is not like the other amounts of money i saw but its a principle thing now. My daughter took my car for an inspection report ao i could get my renewal sticker. This is in Texas and the inspection fee is $7.00 but Pep Boys on San Pedro in San Antonio charged $13.00. Said there is a $6.00 fee for pep boys to do the inspection along with state fee. Definitely would warn EVERYONE not to go there. Would like State to audit them!
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Author
Review #1566775 is a subjective opinion of poster.
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Pep Boys in Texas City-League City, Texas - Appointment didn’t matter!

On June 22, 2019 I looked Online for synthetic oil change coupons. Found Pep boys special $20 off synthetic chg. If you made an appointment oline. I made an appointment for 6. After driveng in the traffic i arrived at 545 about and was told ,”we have only 1 persin working. He then said he could get me it about 30 min. We all know that means about an hr. I declined and left. There seems ti be a communication problem. Needless to say I was not very happy about that whole thing the gas and the time is spent to drive there. Just thought I would let you know this thanks
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Author
Location
Texas City-League City, Texas
Cons
  • Inability to perform confirmed service
Reason of review
Explained alredy
Preferred solution
Let the company propose a solution
Tags
  • unperformed service charge
Review #1565569 is a subjective opinion of poster.