Pep Boys Reviews

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I went to the sekonk mass pep boys location to have a left rear tire patched understanding covid 19 and short staffing new employees the wait was a little over an hour once the tech looked at the tire I had a small finish nail in the tie from what i was told they could...
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ID
#2323553 Review #2323553 is a subjective opinion of poster.
Loss
$3700
Preferred solution
Let the company propose a solution
Most helpful review
Pep Boys - Pepboys Scam
I have tried to do my online rebate about 12 times, it usually says that my receipt information can't be found. I just got a little further and is now stuck at trying to put my state in. It says to use the dropdown menu, there is no dropdown menu for States and it will...
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2 comments
#1966660

Do not let Pep Boys sell you a $50 tire protection that doesn't work !! Do not allow Pep Boys try to sell you the Mail Rebats or off you a "Gift Card "...

that you will never see.... If they try to sell you that.. take out your cell phone, record the conversation then advise as acdisclaimer..

if you do not get the gift card or rebate, that the person gives up their employment if they want to push the sale !! If its so good, why don't they stand behind it ??

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ID
#1418622 Review #1418622 is a subjective opinion of poster.
Location
Ashburn, Virginia
Service
Pep Boys Rebate
New Reviewer

Dispute letter I wrote

Your local manager called me over a month ago and said you were reviewing my case and he would call me back with an answer. He never called back.
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ID
#2876039 Review #2876039 is a subjective opinion of poster.

Pepboys installed tires I did not authorize

I took my car into Pepboys for installation of rear shocks. When I went to pick my car up the bill was more than twice the estimate.... they added unauthorized limited warranty AND they installed 3 new tires I did not order nor did I ever authorize. Then the Pepboys serviceman lied to me saying I asked for the tires. REALLY?? They just lost a regular customer.

User's recommendation: Do not go to Pepboys ever!

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ID
#2851297 Review #2851297 is a subjective opinion of poster.
Location
Frederick, Maryland
Cons
  • Quality of products
  • Poor work
Preferred solution
Deliver product or service ordered

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Took my 2003 Saab 9-3 due to mushy brakes, they had it in the shop for over one week due to an incorrect brake master cylinder was ordered. While it was in the shop, the manager informed me that I had an oil leak coming from the oil pan. After I picked up my car to...
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ID
#2753603 Review #2753603 is a subjective opinion of poster.
Location
Mobile, Alabama
Pros
  • Tires
Cons
  • Awful technicians
Loss
$1400
Preferred solution
Let the company propose a solution
I purchased 4 shocks for my truck, and within a few months I noticed the front end was acting funny. When I did a visual underneath I noticed some oil at the bottom of my shock mount. Yes, it was coming from a shock there was no other evidence of oil anywhere else...
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ID
#2750281 Review #2750281 is a subjective opinion of poster.
Location
Sacramento, California

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New Reviewer

Refusing to replace the battery

Bought a free 36 month replacement battery from pep boys. Less than 2 years gone by and they are refusing to replace it

User's recommendation: Don’t trust pep boys.

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ID
#2707898 Review #2707898 is a subjective opinion of poster.
Location
Roswell, Georgia
Cons
  • Terrible customer service
Loss
$110
Preferred solution
Deliver product or service ordered

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Heres my story, I will detail the last 3 service experiences I had with your store in Ontario Ohio. #1 About a year ago, I took my 2004 Corolla in to have the tires rotated. When I got home, I noticed that one of the lug nuts was missing. I called the store and told...
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ID
#2667350 Review #2667350 is a subjective opinion of poster.
Location
Ontario, Ohio
Pros
  • Location
Cons
  • Unethical
Loss
$400
Preferred solution
Full refund
I have come to Pep boys (Steven's Creek Blvd, San Jose, CA) on Sunday, 6/13 to check the issue of starting problems with my car. I have bought a new Battery from Pep boys in June 2019 with a 3 years warranty. Since I have started facing issues with starting the car...
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ID
#2631603 Review #2631603 is a subjective opinion of poster.
Cons
  • Misdiagnosis
  • Do not honor rebates
Loss
$750
Preferred solution
Full refund
New Reviewer

Pep Boys caused damage to my car and my was not returned in the condition prior to my drop off.

Dropped off my vehicle for simple battery testing and replacement. When I picked it up, the steering wheel was greasy and dirty. In addition, the controls on the steering wheel had some sort of paint or chemical over the steering wheel volume control for the radio as well as on the "mode" selector control which the drive can use to select the source of sound to listen to on his radio. The vehicle has 34,000 miles .les .on it and

User's recommendation: Do not do business with Pep Boys.

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ID
#2630702 Review #2630702 is a subjective opinion of poster.
Location
Irving, Texas
Loss
$1000
Preferred solution
Let the company propose a solution

Paid for something that was never done

I'm in need of an oil change and brakes I went to pep boys today as I pulled in you could feel and hear that they were literally metal on metal. When I walked in I made him aware of the issue with the brakes and told him I wanted an oil change there were other issues with the truck as well he said he would check it out, but it would cost me close to $80 and Amber and a half later I get a phone call to come back just to be told I need breaks, and it would cost me $1,000 just for front brakes and rotors They NEVER changed the oil, so I paid $80 for them to tell me what I told them when I walked in the door. The total $4000 estimate for all the" necessary repairs " NECESSARY$4000. I found was $4,000
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ID
#2628073 Review #2628073 is a subjective opinion of poster.
Location
Boston, Massachusetts

They did just fine

Had a completely flat tire when I came out of work and my car doesn't come with a spare. Hole was in the sidewall, so Fix-A-Flat wasn't going to cut it. Called they said they would "get it done tonight or first thing in the morning". Towed in &;;;;;;;;;;;;; they were closed at 7pm when sign said open until 7:30pm. Left car. Called at 0800 and told they might not get to it until the next day. Luckily it was finished at 1pm. Reasonable happyt's OK.
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ID
#2621502 Review #2621502 is a subjective opinion of poster.
Location
Folsom, California

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New Reviewer
Called the and spoke with the manager Daryl. I asked for a tire balance and rotation. He was very nice and said "come on in, I can do it right now". I was there in less than 10 minutes. He and his saleman were in chairs talking to his tire tech. After waiting at the...
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1 comment
#2035407

The company moved Daryl to a higher volume store on S Pkwy (Store #1592) so he can continue to do more damage to the company. Leadership at PBY are just so desperate.

They will allow people like Daryl to just hang around collecting a paycheck. The company has mp real interest in how I was treated and certainly has no intention of holding Daryl accountable.

ID
#2611168 Review #2611168 is a subjective opinion of poster.
Pros
  • Location
Cons
  • Store manager
Preferred solution
Just sell the company and be done with it. They have proven they don't know how to run the company properly.
New Reviewer

Needs human resources phone number

6I gave a two week notice for 6-15-21. Because of Carlos Romero raising his voice at me on 6/7/21 about 4:40pm I told him I quit. I failed to clock out cause i was upset. So need my final paycheck asap.. Last Day 6/7/21 Please respond .. Thank you
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ID
#2603276 Review #2603276 is a subjective opinion of poster.
Location
San Bernardino, California
Preferred solution
My final paycheck..

Made a cash back and I wasn't given my money

Pep Boys - Made a cash back and I wasn't given my money
Went to Pep to pay for Dstv firstly, secondly to buy the small bag for my son and did the cash back R200, The cashier didn't give me my money only the slip and the bag I got, note noticing I went out in less than 5 minutes I remembered that I wasn't given my money it there in the slip, I rushed back to the cashier she told me that she told she doesn't remember, and asked for spot check I waited my money wasn't found on her, and I asked what next cs I am sure she didn't give me, she said nothing, lost my R200 just like that.
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ID
#2584969 Review #2584969 is a subjective opinion of poster.
Location
Durban, Kwazulu-Natal

How do. I get alimit increase

Was not pissed just was wanting too get a limit. Increase. Filling. The. Blank. Wood. Not. Let. Me. Go any further need. Too get. My. Car. Fixed. Thank. You
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ID
#2578088 Review #2578088 is a subjective opinion of poster.
Pros
  • Great service
Preferred solution
Up. Limit so. I can. Fix. My. Car. Thank you
New Reviewer

No one at store, scam artists. Misleading.

Quoted me one price, which was overpriced of 1200, i got approved for 3000 credit card, calls me later says 1900. Let's just say they did not earn my business.

User's recommendation: do not ever go there apparently if a salesman thinks he can rip you off he will, then you call customer service, they say they will call you, never do. so there is nothing that will prevent them from trying to scam you.

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ID
#2488454 Review #2488454 is a subjective opinion of poster.
Location
Eustis, Florida
Loss
$250
Preferred solution
Let the company propose a solution

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