Most helpful review

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Verified Reviewer
New Reviewer

My brakes aren't working right again again this is becoming a real problem

My complaint is about my breaks this is the second message I am leaving I've already wrote one to another pep boys corporate office you might see two in your emails I'm calling because we have had my brakes fixed a few times because the first time I did it I spent over...
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ID
#3919173 Review #3919173 is a subjective opinion of poster.
Location
West Valley City, Utah
Loss
$1000
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Scam period

Original review updated by user Sep 12, 2022
Had Pep Boys install a new battery, did not do it correctly and within a couple of weeks auto would not start. Had to get a jump. Took into Pep Boys to make sure did not have bad battery and charging system was working. They said all ok, however, needed a new...
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ID
#3949401 Review #3949401 is a subjective opinion of poster.
Location
Oak Ridge, Tennessee
Pros
  • Locations
Cons
  • Liers
Loss
$500
Preferred solution
Full refund
New Reviewer

Not satisfied with their service

Gave my car for air conditioning diagnosis . It was partially working before. They said it can be fix and charged $400. But within a day I have got same issue and went them to fix . Now they said its different issue and you shouldnt switch on air conditioning again. Earlier it was working partially but completely gone after spent $400. Completely pissed off with their service .

User's recommendation: Make sure they properly diagnose the problem before you make complete payment.

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ID
#3787184 Review #3787184 is a subjective opinion of poster.
Location
Lafayette, Louisiana
Pros
  • Convenient
Cons
  • Arrogance
  • Failure to be clear to customer
Loss
$400
Preferred solution
Price reduction
New Reviewer

Unsatisfactory service

Thomas service writer rud gave me another customers key. I took my Jeep to Pottstown Pa store for 1pm appointment @ 3:30 pm I called for the status of my state inspection. Anthony told me the technician had my keys and was at lunch. Will bring Jeep in when he gets...
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ID
#3784786 Review #3784786 is a subjective opinion of poster.
Location
Pottstown, Pennsylvania
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Lying about time of completion

Lying about time of completion... Just to get me hooked into service. 2 hours turns into all fay and only 1 ahead of me means there are others

User's recommendation: Don't go to Pep Boys.

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ID
#3754277 Review #3754277 is a subjective opinion of poster.
Location
Metairie, Louisiana
Cons
  • Chronic lying about time of completion

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New Reviewer

Poor service damage to vehicle

To my vehicle in for it would not start. They did a diagnostic and told me it was the battery. I just had my battery tested by two other locations and I was told it was good, but since they said that was the problem I said "ok fix it" Then I call to pick up my vehicle...
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ID
#3740034 Review #3740034 is a subjective opinion of poster.
Location
Burbank, California
Pros
  • Smile at you while they rip you off and lie
Cons
  • Didnt even fix my car
Loss
$300
Preferred solution
Let the company propose a solution
New Reviewer

Terrible service @ Pep Boys Elmont NY

Failed to keep me advised as to the status of the service. Brought in at 9:30am for an oil change and brakelight bulb. Called at 5pm for a status check. Desk personnel at service department (Matthew) put me on hold for an extended period of time and then disconnected me. When I called back no one answered. I went to the store where I found Matthew on his elbows ay somewhere elseTrt the desk. Told me the car would not be ready until 2pm the next day.

User's recommendation: Try somewhere else.

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ID
#3723712 Review #3723712 is a subjective opinion of poster.
Location
Elmont, New York
Cons
  • Poor service
Preferred solution
Let the company propose a solution

Poor service

Had appointment for today at pine Island tamarac pep boys for 8am. Arrived at the shop at 745am and was told that it would be 2 to 3 hours for my service. After driving 6 miles the service manager was rude. I've been a customer for decades but no more. Joe Hammel tamarac fl. Guess pep boys forgot what Manny Moe and Jack stood for.
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ID
#3701199 Review #3701199 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida

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Verified Reviewer
New Reviewer

Poor management

Went in for a coolant flush- I did not get serviced- the manager said that it would be a risk, cause of a little rust
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ID
#3699659 Review #3699659 is a subjective opinion of poster.
Location
Atlanta, Georgia
Preferred solution
Nothing

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor manager

Went In for a coolant flush- manager said he couldn't do it- I went to Howard automotive and got serviced
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ID
#3699636 Review #3699636 is a subjective opinion of poster.
Location
Atlanta, Georgia
Preferred solution
Coupon

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Verified Reviewer
New Reviewer

Wrong service to my vehicle

I had my vehicle in Pep boys Harborcity to replace the break pads in March but the cracking sounds never disappeared I came back after a week and the technician said it is normal but the sound start to increase after a month I brought the vehicle back to them and they...
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ID
#3689810 Review #3689810 is a subjective opinion of poster.
Location
Los Angeles, California
Loss
$750
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refund

Pep Boys - Refund
Pep Boys - Refund
Hello my mane is Willie Mae I had issues with my card Ive paid paid boys what I owe them which is 170 on Monday the guy on the phone saying he hasnt received the payment but is pending I dont know if it is between my card or Pep Boys whatever you doing but can you please refund me the 170 because I have already paid I paid that following Friday please help. I have the Receipt where is pending and what I did pay it
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ID
#3686695 Review #3686695 is a subjective opinion of poster.
Loss
$170
Preferred solution
Full refund
New Reviewer

PS4 service and a smart *** mouth managerO

Charged me $189 to change my oil and rotate and balance my tires did not change my oil and did not balance and rotate my tires and kept my truck all damn day

User's recommendation: Charged me $189 to change my oil and rotate and balance my tires did not change my oil and did not balance and rotate my tires and kept my truck all damn day.

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ID
#3657413 Review #3657413 is a subjective opinion of poster.
Location
Prattville, Alabama
Loss
$400
Preferred solution
Let the company propose a solution

Unsatisfactory service

poor service. had to be the one to call to get up dates on status of vehicle. dishonesty on initial diagnostics. they took the opportunity to change only the parts that they new that pepboys could do cover. and new the the check engine light would come back on as soon as the vehicle was returned to Me. would never recommend this auto body shop to anyone.

User's recommendation: as a city mail carrier. talk to many people. would give you the worst recommendation ever.

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ID
#3573835 Review #3573835 is a subjective opinion of poster.
Location
Albuquerque, New Mexico

Unsatisfactory service

I purchased a vehicle from "Carvana" on April the 27th. Drove it to work. on the 28th of April The check Engine light came on. that morning the 28th of April. I Immediately contacted "Carvana". At which time I took it to pepboys the recommended repair shop by carvana....
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1 comment
#2181256

Thanks for the honest review

ID
#3566731 Review #3566731 is a subjective opinion of poster.
Location
Albuquerque, New Mexico

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Overcharge

I brought my truck in for 2 rear shocks...took 39 minutes to put them on..charged me 260 labor,,,the shocks cost 90 each,,charged me 312.00 WTF..I will never do business with this company ever....

User's recommendation: stay away.

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ID
#3517964 Review #3517964 is a subjective opinion of poster.
Location
Loganville, Georgia
Loss
$340
Preferred solution
Full refund

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