Auburn, Washington
0 comments
Featured on Google+ Not resolved

brought my suv in for a simple spark plug change, but while they were in the process some how they dropped a bolt in my cylinder causing the whole engine to be destroyed!They then tried giving it back saying not to be concerned about the rattling in my engine, and that the plugs were changed.

After demanding they fix the rattle they created they held my suv a week telling me every day a different story as to why there's a new rattling. After being carless for a week and calling daily they told me it was being towed to the dealership it came from and that they would pay to fix the damage they caused. The dealership then found that they not only charged me for a spark plug change and only changed the top 3 that was easily reached but that in the process they dropped a bolt in the engine which would cost $10,520 to fix. Instead of staying true to their word there now trying to total my car, which was in perfect condition before I brought it in for a simple spark plug change.

And thier offer was $6,600 and for me to keep my now useless vehicle. I asked why keep the vehicle when you won't give the amount needed to fix the damage you caused, they now won't return any of my calls and have blocked my email. Worst customer service I've ever dealt with and worst mechanic's you'll ever deal with!!

I've been without a vehicle for almost 2 months because I decided to do what I thought was a simple tune up.If anyone has any advice for dealing with this horrible company, please let me know.

Review about: Spark Plug Change.

Review #635373 is a subjective opinion of a user.

1.0
Website
Price Affordability
Customer service
Value for money
Staff
Product or Service Quality
PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Pep Boys?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"Pep Boys in Santee, CA somehow determined that the electrical harness in my Ford Escape was defective. I asked if they had seen this problem previously and they said Yes,..." Read more
"I had an appointment scheculed for 9am on Thursday the 24th for an oil change. Once I saw them pull my vehicle around to the bay area, my friend and..." Read more
"I took my car into PepBoys of Athens, Alabama last December (2014) to get a timing belt job done on my 1997 Honda Civic. Everything seemed well until this..." Read more
"My 17 year old was driving his Isuzu Trooper after we had set of 4 tires installed and the right front wheel came completely off. Good thing he was only..." Read more
"I purchased a bag from shop.highsierra.com, found defective stitch near the zip after I received it, called CS hotline and got rejected for my free return label request, the so-called..." Read more
"On March 24, 2017 I requested a ride a driver accepted the trip, the app showed that i had been picked up and that we were on our trip. The..." Read more
"Good morning I purchased 2 pair of uggs from the walking company in October 2016 approximately 5 months ago. On March 20th I attempted to put on a pair of..." Read more
"I was excited at the idea of coordinates collection to put down the coordinates of where my wife and I met and have it stamped on a piece of jewelry..." Read more