Bernhards Bay, New York
Not resolved

I work with a Chemist that is not car savvy so when he applied the brakes and heard a noise like anti lock brakes were working he took his vehicle to the local pep boys. They told him diagnostic test will tell them what the problem was.

They determined it was the right front wheel bearing and replaced it. On the way home the same noise was there and a turnaround they diagnosed again, this time it was the left front wheel bearing, nice they did not charge for diagnostic test but all other charges incurred for labor and parts. On way home same problem and another turn around now it was the right rear, no diagnostic charge or labor just full price for part. Guess what happened on way home again.

well they are into him for about 1200 dollars for a job that a good mechanic could diagnose and fix for about $300. I told him that I would have never paid for 3 of those repairs.

Product or Service Mentioned: Pep Boys Diagnostics.

Monetary Loss: $1200.

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