I used to buy all my autoparts from Pepboys. About 3 years ago they put a new starter in my car since I didn't have the correct tools to do so. I had to keep calling to see if it was done. I was told that it wasn't. Two days later I called & they said it had been finished the very next morning after I dropped it off. That wasn't the worst if it! I drove my car home (approx 7 miles) & smoke was pouring out from under the hood! The new starter caught FIRE!
Next is the issues of rebates. I have taken the time to fill out their rebate forms. All three were rejected saying that I didn't turn it in in time. I would check the store or website & the rebates were STILL in effect! The people in the store didn't care. If I known that I wasn't going to get a refund, I wouldn't have bought two of everything. They got their $$$, so screw the consumer! There was one time I received a letter saying that I was going to get a $20 rebate/giftcard in the mail. When I got it, it had $5 on it. What a slap in the face!!!
Unfortunately, I took my wife's car to Pepboys to have the A/C checked out 18 months ago. It ended costing me $515 for the diagnostic, seals, evaporator block & recharge. I drove it home & sure enough, still blowing hot air. To this day it doesn't work properly. I immediately called to let them know it was blowing hot air. I even put a thermometer in the vents. They said to bring it back, which is 30+ minutes each way. I picked it up the next day. Still blowing warm air. They said that there was nothing else they could do!
How does a place lieke this stay in business? Where do they find these employees? I hope they do fold & I hope the higher-ups read these comments. Because of all this, all my friends & family will NOT shop there. I refuse to step foot in a Pepboys. I am glad I found this website, because I noticed that you cannot leave comments on their website. There is a place that says "contact us" but it never works! How convenient, don't you think? DON'T shop at Pepboys!!!!!!
Product or Service Mentioned: Pep Boys Rebate.
Monetary Loss: $700.